Platform
Account settings, GDPR, language translations, custom fields, and core platform features.
Top picks
How to Add Webchat to Your Website
Add a ChitChatBot webchat widget to your website without relying on Facebook, Telegram, WhatsApp, or Instagram. Customers chat without needing an account.
FEATUREDHow to Set Up and Use an AI Agent to Respond to Customer Messages
An AI agent helps your business respond instantly to customers using your own data and knowledge base. Walk through setting up an AI agent in ChitChatBot.ai.
FEATUREDGet Started with SMS Automation Using Twilio
Send and receive SMS via Twilio inside ChitChatBot. Setup, broadcasts, two-way flows.
FEATUREDHow to Connect ChitChatBot to Zapier
Connect your chatbot to 6,000+ apps through Zapier triggers and actions.
FEATUREDHow to Connect MailChimp with ChitChatBot.ai
Sync contacts and trigger flows between ChitChatBot and MailChimp.
FEATUREDHow to Connect Google/Facebook/Microsoft for Login
Enable single sign-on (SSO) through Google, Facebook, or Microsoft accounts.
FEATUREDHow to Connect PayPal
Take PayPal payments inside your chatbot flow.
FEATUREDHow to Connect Make (formerly Integromat)
Use Make to build automation workflows between ChitChatBot and other apps.
FEATUREDHow to Set Up Keyword Automated Responses
Trigger flows based on specific keywords customers send.
FEATUREDIntroduction to ChitChatBot's eCommerce Module
Overview of the built-in ecommerce features for selling products through chatbots.
All articles
Adding Ecommerce Categories
Organize your product catalog into navigable categories.
Allow Customers to Find Places Near Them
Use the location feature to show customers your nearest store, branch, or venue.
API Documentation for ChitChatBot.ai
Reference for the ChitChatBot.ai platform API endpoints, auth, and response formats.
Analytics in ChitChatBot.ai
Track conversations, conversion rates, flow performance, and channel breakdowns.
Appointment Scheduling Manager Setup
Configure available time slots, durations, and buffers for chatbot-driven appointment booking.
Appointment Scheduling with OpenAI or Gemini
Let AI book appointments by understanding natural-language requests and checking your calendar.
ChitChatBot and GDPR Compliance
How ChitChatBot handles personal data, consent, and GDPR/UK GDPR compliance.
CRM Pipeline Management
Move contacts through stages of your sales pipeline directly from chatbot flows.
Custom Fields in app.chitchatbot.ai
Create and use custom fields to store extra data on contacts.
ChitChatBot System Variables & Account Fields
Reference of all built-in variables you can use inside flows.
eCommerce Settings
Configure currency, tax rules, shipping options, and checkout behavior.
Dynamic Multiple Choice Options
Generate multiple-choice buttons dynamically from data sources.
File and Video Size Limits
Maximum file sizes for uploads, downloads, and media across all channels.
Editing an Image Using Google Gemini
Edit images programmatically with Gemini's image-editing API.
Entry Point Links & Referral Parameters
Generate links that open specific flows and pass referral parameters.
Enhance Customer Support with ChatGPT
Use ChatGPT as a fallback for unanswered customer support questions.
How to Add a Note to a Contact
Attach private notes to contacts so other team members have context.
How to Archive a Conversation
Archive completed conversations to keep your inbox clean.
How to Assign a Conversation to an Admin or Team
Route conversations to the right agent or team in the inbox.
How to Block a Contact
Block specific contacts from continuing to message your bot.
How to Automatically Reply to Instagram Comments
Trigger DM replies when users comment on your Reels or posts.
How to Copy Flows & Bot Builds Using Templates
Export and import flows or entire bot builds as reusable templates.
How to Convert Speech to Text with OpenAI
Transcribe customer voice messages using OpenAI's Whisper.
How to Delete a Contact
Permanently remove a contact and their conversation history (for GDPR right-to-be-forgotten).
How to Enable Development Mode
Restrict bot access to admin users only while testing in development.
How to Enable or Disable the Messenger Composer
Toggle the message composer for visitors on Facebook Messenger.
How to Filter Conversations in the Inbox
Filter inbox conversations by channel, status, agent, or tag.
How to Extract Data from JSON
Parse JSON responses from external APIs and use specific fields in your flows.
How to Format Date and Time
Format dates and times for display and storage inside flows.
How to Get a User's Location
Request and use a customer's location in your chatbot flows.
How to Implement a Referral System
Build a chatbot-based referral programme where customers refer friends for rewards.
How to Import Contacts
Upload a CSV to bulk-import contacts into ChitChatBot.
How to Notify Admins
Trigger email or in-app notifications to admins from inside a flow.
How to Provide Language Translations
Translate built-in system messages into your customers' language.
How to Send a Flow from the Inbox
Manually trigger a flow from inside the inbox for an active conversation.
How to Sell with the Webshop
Set up the built-in webshop to sell directly from chatbot conversations.
How to Rename Your Account and Change Profile Image
Update account name and profile image in account settings.
How to Send Conversion Events to Facebook
Send conversion events to Meta for ad optimization.
How to Transfer Conversations to a Human or Bot
Hand off conversations between bot and human, or back to bot.
How to Use Personas
Send messages with different sender personas in Messenger conversations.
How to Use Your Own Custom Checkout Page
Replace the default checkout with a custom branded checkout page.
How to Use Saved Replies
Insert pre-written canned responses quickly from the inbox.
How to View Actions Performed in the Inbox
See the audit trail of every action performed on a conversation.
HubSpot Integration
Create contacts, deals, and tickets in HubSpot from your chatbot flows.
Managing Your Ecommerce Products
Add, edit, and organize products in the built-in ecommerce module.
Math Calculations Inside Your Chatbot
Run mathematical calculations on variables inside flows.
Messenger Recurring Notifications
Set up recurring notifications on Messenger using Meta's marketing message API.
QR Codes & Magic Links
Generate QR codes and magic links that open a specific flow in your bot.
Segment Your Audience with Tags
Use tags to group contacts and segment your audience for broadcasts and flows.
Triggers and Actions in app.chitchatbot.ai
Reference of all triggers and actions you can wire into flows.
Mark a Conversation as Follow-Up
Flag conversations that need a follow-up later from your team.
External Requests & Dynamic Content
Make HTTP requests to external APIs from inside your flow, and render dynamic content from the response.
Voice Automation with Twilio
Connect Twilio numbers and route phone calls through your ChitChatBot AI agent.
Voice Automation with AudioCodes
Connect AudioCodes SIP gateway for AI voice agents.
WhatsApp Commerce: Product Catalogs
Connect and manage WhatsApp Business product catalogs for in-chat shopping.
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