Instagram DMs
Comment automation, story replies, ad-to-DM, and DM broadcasts on Instagram.
Top picks
Instagram DM Automation with ChitChatBot.ai
Manage Instagram DMs with a chatbot — respond instantly, streamline engagement, and improve customer service directly within Instagram.
FEATUREDHow to Set Up Conversation Starters
Create suggested message buttons that help new users start conversations.
FEATUREDHow to Set Up Bot Persistent Menu
Configure the persistent menu that always appears in your bot's chat interface.
FEATUREDHow to Set Up Instagram Story Reply Automation
Automate replies when users reply to your Instagram stories.
All articles
Allow Customers to Find Places Near Them
Use the location feature to show customers your nearest store, branch, or venue.
Custom Fields in app.chitchatbot.ai
Create and use custom fields to store extra data on contacts.
ChitChatBot System Variables & Account Fields
Reference of all built-in variables you can use inside flows.
How to Automatically Reply to Instagram Comments
Trigger DM replies when users comment on your Reels or posts.
How to Filter Conversations in the Inbox
Filter inbox conversations by channel, status, agent, or tag.
How to Get the JSON Code for CTM Ads
Export the JSON payload needed when setting up click-to-message ads in Meta Ads Manager.
How to Notify Admins
Trigger email or in-app notifications to admins from inside a flow.
How to Send a Flow from the Inbox
Manually trigger a flow from inside the inbox for an active conversation.
How to Send Conversion Events to Facebook
Send conversion events to Meta for ad optimization.
How to Transfer Conversations to a Human or Bot
Hand off conversations between bot and human, or back to bot.
How to View Actions Performed in the Inbox
See the audit trail of every action performed on a conversation.
Integrating Facebook Ads with ChitChatBot
Connect Facebook click-to-message ads to your ChitChatBot flows.
Instagram Story Mention Reply Setup Guide
Automate replies when users mention your account in their Instagram stories.
Meta's Guidelines and Policies for Using Automated Bots
Stay compliant with Meta's policies on Messenger and Instagram automation.
Segment Your Audience with Tags
Use tags to group contacts and segment your audience for broadcasts and flows.
Need help with something specific?
Free 30-minute discovery call. We'll walk you through it.