Tools
Templates, referrals, QR codes, analytics, contact import, and other admin tooling.
Top picks
How to Add Webchat to Your Website
Add a ChitChatBot webchat widget to your website without relying on Facebook, Telegram, WhatsApp, or Instagram. Customers chat without needing an account.
FEATUREDHow to Set Up and Use an AI Agent to Respond to Customer Messages
An AI agent helps your business respond instantly to customers using your own data and knowledge base. Walk through setting up an AI agent in ChitChatBot.ai.
FEATUREDHow to Connect ChitChatBot to Zapier
Connect your chatbot to 6,000+ apps through Zapier triggers and actions.
FEATUREDHow to Connect PayPal
Take PayPal payments inside your chatbot flow.
FEATUREDHow to Set Up a Poll
Create polls inside your chatbot to gather customer feedback.
FEATUREDHow to Set Up Keyword Automated Responses
Trigger flows based on specific keywords customers send.
FEATUREDIntroduction to ChitChatBot's eCommerce Module
Overview of the built-in ecommerce features for selling products through chatbots.
All articles
Adding Ecommerce Categories
Organize your product catalog into navigable categories.
Add Admins & Agents to Your Account
Invite team members and assign roles in your ChitChatBot account.
API Documentation for ChitChatBot.ai
Reference for the ChitChatBot.ai platform API endpoints, auth, and response formats.
Analytics in ChitChatBot.ai
Track conversations, conversion rates, flow performance, and channel breakdowns.
Appointment Scheduling Manager Setup
Configure available time slots, durations, and buffers for chatbot-driven appointment booking.
Appointment Scheduling with OpenAI or Gemini
Let AI book appointments by understanding natural-language requests and checking your calendar.
Custom Fields in app.chitchatbot.ai
Create and use custom fields to store extra data on contacts.
eCommerce Settings
Configure currency, tax rules, shipping options, and checkout behavior.
Bot Simulator Tool
Test flows interactively without sending real messages.
Entry Point Links & Referral Parameters
Generate links that open specific flows and pass referral parameters.
How to Copy Flows & Bot Builds Using Templates
Export and import flows or entire bot builds as reusable templates.
How to Filter Conversations in the Inbox
Filter inbox conversations by channel, status, agent, or tag.
How to Extract Data from JSON
Parse JSON responses from external APIs and use specific fields in your flows.
How to Get a User's Location
Request and use a customer's location in your chatbot flows.
How to Implement a Referral System
Build a chatbot-based referral programme where customers refer friends for rewards.
How to Import Contacts
Upload a CSV to bulk-import contacts into ChitChatBot.
How to Notify Admins
Trigger email or in-app notifications to admins from inside a flow.
How to Send a Flow from the Inbox
Manually trigger a flow from inside the inbox for an active conversation.
How to Sell with the Webshop
Set up the built-in webshop to sell directly from chatbot conversations.
How to Send Conversion Events to Facebook
Send conversion events to Meta for ad optimization.
How to Transfer Conversations to a Human or Bot
Hand off conversations between bot and human, or back to bot.
How to Use Your Own Custom Checkout Page
Replace the default checkout with a custom branded checkout page.
Integrating Facebook Ads with ChitChatBot
Connect Facebook click-to-message ads to your ChitChatBot flows.
Managing Your Ecommerce Products
Add, edit, and organize products in the built-in ecommerce module.
QR Codes & Magic Links
Generate QR codes and magic links that open a specific flow in your bot.
Segment Your Audience with Tags
Use tags to group contacts and segment your audience for broadcasts and flows.
Setting Delivery Costs by Location
Configure shipping and delivery costs based on customer location.
Triggers and Actions in app.chitchatbot.ai
Reference of all triggers and actions you can wire into flows.
External Requests & Dynamic Content
Make HTTP requests to external APIs from inside your flow, and render dynamic content from the response.
WhatsApp Commerce: Product Catalogs
Connect and manage WhatsApp Business product catalogs for in-chat shopping.
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