Make every resident interaction easier to navigate.
Residents should not need to know which department owns an answer. The chatbot helps people find the right service, report an issue, check collection information and request a human follow-up — clearly, accessibly and around the clock.
Six channels, one clear route.
Residents ask questions from bus stops, living rooms and community centres. Meet them on the channel they already use, then give staff the context needed to act.
Web chat
Guides residents from a council website to the right service, form or contact route without making them search department by department.
Voice
AI phone agent handles common service questions, records issue details and routes urgent or sensitive matters to the right team.
Residents can ask about collections, closures and local services in a familiar channel, with clear links and next steps.
SMS
Sends service updates, appointment reminders and follow-up questions without requiring residents to return to the website.
Messenger
Handles enquiries from community pages and social channels, then directs residents to the official service or reporting flow.
Community updates can direct residents to the right official service journey, with plain-language prompts and a human route when needed.
From resident question to clear next step.
Practical public service journeys that reduce avoidable searching while keeping ownership, escalation and privacy visible to residents and staff.
Find the right local service
A resident asks about council tax, parking or housing support and receives the relevant service route, opening details and official forms.
Report a local issue
Collects the location, category, description and optional photo for a missed bin, pothole or broken streetlight before passing it to the right workflow.
Waste collection questions
Answers questions about collection days, accepted items, bulky waste and missed collections using the council's published guidance.
Service disruption updates
Shares approved updates about road closures, bin schedule changes, severe weather and office changes, with a route to current information.
Human escalation
Recognises complaints, safeguarding concerns and cases needing staff judgement, capturing context before routing to the appropriate team.
Appointment and callback requests
Collects preferred contact details and availability for a council appointment or callback, then confirms what happens next.
Accessible conversations
Uses plain language, short steps and alternative contact routes, with prompts designed for screen readers and residents who need extra support.
Multilingual service guidance
Helps residents navigate key information in supported languages while linking back to the official source and a human route for complex cases.
Privacy-by-design intake
Requests only the information needed for the task, explains how it is used and avoids making decisions about benefits eligibility.
A more consistent front door for every resident.
Give residents useful answers at the point of need while helping teams receive structured, actionable enquiries.
Relevant work across industries.
Engagements with named clients across adjacent industries. Tap any card for the full story.
We build the resident front door. Your teams stay in control.
We map your services, approved answers and escalation rules into clear conversation flows. Then we connect the right channels, test accessible journeys with your team and hand over a system that can be reviewed and improved.
- ✓ Resident service-finding flows mapped to your departments
- ✓ Issue reporting forms with routing and escalation rules
- ✓ Waste collection and service update knowledge flows
- ✓ Accessible, multilingual conversation patterns
- ✓ Privacy-conscious data capture and staff handover
Give residents a clearer route to the help they need.
Put approved answers, issue reporting and human escalation in one accessible front door. Try for 1 Month — the paid first month is $19.99, then plans start from $29/mo.