Reception that never sleeps. Bookings that never stop.
60% of hotel enquiries arrive outside reception hours. The bot handles room availability, books direct stays, sends pre-arrival emails, handles concierge questions in 12 languages — and routes the ones a human needs straight to your duty manager.
Reception across every channel.
Pre-stay, in-stay, post-stay — the bot owns the conversation across every channel a guest might use, from the Reels that inspired the trip to the late-night phone call asking for extra towels.
Voice
AI phone agent picks up when reception can't. Books rooms, handles concierge, 12+ languages.
Native guest comms. Pre-stay, in-stay, post-stay — one continuous thread.
Web chat
Sticky widget on the booking page. Books direct, avoids the OTA fee.
Inspiration-stage. Guests DM the property after seeing your Reels.
SMS reminders
Check-in details, key codes, departure reminders.
Messenger
Click-to-Messenger from Facebook travel ads. Bot books direct and avoids the OTA fee.
Direct bookings, no OTA commission.
From an Instagram travel Reel to a confirmed room booking — handled in minutes, without front desk involvement. Here's what the guest experience looks like across channels.
From browse to repeat booking.
Nine flows that show up in almost every hotel build we ship — independent boutiques and 200-key resorts alike.
Direct room booking
Books straight from chat. Cut OTA commission entirely on repeat guests.
Real-time availability
Connects to your PMS. Shows live room types, rates, dates.
Concierge questions
Restaurant booking, spa, transfers, local recommendations — all handled.
Pre-arrival sequence
Upgrade offers, dining bookings, transfer arrangements — 7 days before arrival.
Room service & requests
Towels, late check-out, restaurant booking — all via WhatsApp during the stay.
Loyalty programme
Members get instant rate access. Points balance shown on request.
Wedding & events
Qualifies enquiries. Routes serious leads to your events team with full context.
Post-stay reviews
Day-after-checkout prompt. Routes 5-stars to TripAdvisor; routes complaints to GM.
Anniversary rebooking
Returning guests get personal offers at the same time of year they last stayed.
Independent hotels using ChitChatBot cut OTA commissions and reception load.
Same guests. More direct bookings. Less reception time spent on FAQs.
Real clients in this space.
Engagements with named clients across adjacent industries. Tap any card for the full story.
Multi-property group? Build once. Deploy everywhere.
Most hotels teams don't have the time or specialist team to build chatbots in-house. We build, integrate with your existing systems, and run it on retainer. You focus on the work that grows the business.
- ✓ Multi-property deployment from one platform
- ✓ PMS and booking engine integration included
- ✓ Guest messaging across WhatsApp and SMS
- ✓ Booking and upsell flows designed for hospitality
- ✓ Ongoing seasonal campaign optimisation
Your night manager just got an assistant.
Direct bookings, multilingual concierge, in-stay requests — handled while reception sleeps.