98% open rate. Read in under 3 minutes.
SMS is the highest-reach channel in your stack. Here's how the bot uses it for re-engagement, appointment reminders, and event sign-ups — all two-way, all instant.
SMS isn't for everything. It's for the moments that matter.
Use SMS when the message is short, urgent, time-sensitive, or one-tap actionable. Don't use it for conversation — use WhatsApp for that.
Reminders
Appointment reminders, day-before bookings, class confirmations. Cuts no-shows 60%.
Order updates
Shipped, out for delivery, delivered. Reduces 'where's my order' tickets by 70%.
Limited drops
Time-sensitive launches and flash sales. SMS is the urgency channel.
Abandoned cart
Cart recovery in under an hour. Recovery rates 3-4x higher than email.
Two-way replies
Customers reply YES, STOP, or any keyword — the bot routes each response to the right flow.
Opt-in capture
Keyword-based opt-in flows for list building. Compliant, fast, and frictionless.
High-intent, low-friction.
Nine SMS workflows that move the needle on revenue or operations. SMS shines where the customer needs to act fast.
Appointment reminders
Day-before SMS for bookings. One-tap reschedule. No-shows cut 60% on average.
Order status updates
Auto-updates as the order moves. Cuts WISMO support tickets dramatically.
Drop & launch alerts
Time-sensitive launches and flash sales. SMS gets opened in minutes, not hours.
Cart recovery
Abandoned-cart SMS within 60min. 30%+ recovery rate, 3-4x what email achieves.
Day-of event info
Gate changes, weather updates, parking info. The right info at the right minute.
OTP & verification
Standard 2FA codes plus higher-trust soft verification for sensitive industries.
RCS rich messages
Branded sender, images, buttons, carousels. Native to Google Messages, growing fast.
Post-purchase nudge
7-14 day post-delivery review prompt. Photo-review = automatic discount code.
Lapsed customer SMS
30/60/90-day customer reactivation. Personal, short, with one tap to re-engage.
Still the most-opened channel.
Email decay rates and inbox crowding mean SMS gets more eyeball share now than it did 5 years ago, not less.
The channel with 98% open rates — now two-way and automated.
ChitChatBot's platform makes it simple to build SMS automations yourself — two-way conversations, keyword triggers, drip sequences, and smart routing, all from the same interface you use for every other channel. For teams that want SMS campaigns built and managed as part of a wider conversational strategy, our done-for-you service handles everything end to end.
Broadcast campaigns
Send time-sensitive messages to opted-in lists. Open within 3 minutes on average — nothing else comes close.
Two-way conversations
SMS is a conversation channel, not a notification channel. Recipients reply; the bot responds intelligently.
Keyword triggers
Reply YES, STOP, BOOK, or any defined keyword — the bot routes each response to the right flow automatically.
Drip sequences
Timed sequences for onboarding, nurture, and re-engagement. Each message goes out at the right moment, automatically.
Smart routing & live handover
Route inbound SMS by keyword, intent, or contact tag. Escalate to a human when the conversation needs it.
LLM AI integration
Add AI-powered responses to SMS flows for open-ended questions — the same LLM integration available across all channels.
Appointment reminders
Automated reminder sequences that reduce no-shows by 30–50%. Confirmable and re-schedulable by reply.
List segmentation
Tag and segment SMS contacts based on their replies. Send the right message to the right segment every time.
Want SMS done compliantly and well?
We handle Twilio setup, carrier registration, opt-in flow design, message template approval, and reporting. Compliance is non-trivial — we keep you on the right side of TCPA, GDPR, and CTIA.
- ✓ TCPA, GDPR, and CTIA compliance managed
- ✓ Carrier registration and template approvals
- ✓ Opt-in flow design and list growth included
- ✓ Twilio setup and ongoing monitoring
- ✓ Compliant list growth from day one
The 98% channel. Set it up properly.
SMS for the urgent moments, RCS for richer flows. Try free or have us build it.