Facebook Messenger
Messenger setup, welcome flows, broadcasts, ads, and policy compliance.
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How to Set Up Conversation Starters
Create suggested message buttons that help new users start conversations.
FEATUREDHow to Set Up Bot Persistent Menu
Configure the persistent menu that always appears in your bot's chat interface.
FEATUREDHow to Set Up the Greeting Message
Configure the welcome greeting that appears before users start a Messenger conversation.
FEATUREDHow to Set Up Welcome Message for Messenger
Build the welcome flow that triggers when users first message your Facebook page.
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Allow Customers to Find Places Near Them
Use the location feature to show customers your nearest store, branch, or venue.
Automatically Reply to Facebook Comments
Trigger DM replies when users comment on your Facebook page posts.
Custom Fields in app.chitchatbot.ai
Create and use custom fields to store extra data on contacts.
ChitChatBot System Variables & Account Fields
Reference of all built-in variables you can use inside flows.
How to Enable or Disable the Messenger Composer
Toggle the message composer for visitors on Facebook Messenger.
How to Filter Conversations in the Inbox
Filter inbox conversations by channel, status, agent, or tag.
How to Get the JSON Code for CTM Ads
Export the JSON payload needed when setting up click-to-message ads in Meta Ads Manager.
How to Notify Admins
Trigger email or in-app notifications to admins from inside a flow.
How to Send a Flow from the Inbox
Manually trigger a flow from inside the inbox for an active conversation.
How to Send Conversion Events to Facebook
Send conversion events to Meta for ad optimization.
How to Transfer Conversations to a Human or Bot
Hand off conversations between bot and human, or back to bot.
How to Use Personas
Send messages with different sender personas in Messenger conversations.
How to View Actions Performed in the Inbox
See the audit trail of every action performed on a conversation.
Integrating Facebook Ads with ChitChatBot
Connect Facebook click-to-message ads to your ChitChatBot flows.
Core Messenger Welcome Components
Best practices for the first welcome flow on Messenger — opt-in, qualification, routing.
Meta's Guidelines and Policies for Using Automated Bots
Stay compliant with Meta's policies on Messenger and Instagram automation.
Messenger Recurring Notifications
Set up recurring notifications on Messenger using Meta's marketing message API.
Segment Your Audience with Tags
Use tags to group contacts and segment your audience for broadcasts and flows.
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