Replace your landing page with a conversation.
Forms convert at 2.8%. Conversations convert at 14%. Run click-to-message ads that drop prospects straight into Messenger, WhatsApp, or Instagram DMs — where they actually buy. We've shipped this for skincare, fashion, consumer electronics, and pet brands.
The full conversational commerce stack.
The ecommerce chatbot runs across every channel your customers actually use — from ad click to post-purchase support, with the same conversation history.
Comment-to-DM on UGC and ad creative. Highest-volume entry point.
Order updates, restocks, abandoned-cart recovery. 90%+ open rates.
Web chat
Product Q&A widget. Recommends, sizes, ships.
SMS
Drop alerts and limited launches. Pairs with WhatsApp for non-EU buyers.
Messenger
Click-to-Messenger ads from Facebook product posts. Bot recommends, upsells, and converts.
TikTok
Comment-to-DM on TikTok Shop content. Turns views into orders.
Abandoned carts recovered, returns handled automatically.
From the Instagram product tag to the post-purchase upsell — here's how the bot handles the full customer journey across every channel your shoppers use.
From ad click to repeat purchase.
Nine ecommerce chatbot workflows that move the needle on revenue per visitor for DTC and retail brands.
Product quiz
Skincare type, fit, size — bot asks 3-4 questions, recommends matching SKUs as rich cards.
Click-to-Message ads
Meta ad → DM conversation. Conversion 2-4× higher than landing-page equivalents.
Abandoned cart recovery
WhatsApp message 1hr after abandon. 30%+ recovery rate, vs 9% for email.
Order tracking
Auto-updates as the package moves. Cuts 'where's my order' tickets by 70%.
Restock alerts
Sold-out item? Bot adds them to the restock list. Notifies the moment it's back.
Cross-sell sequences
Post-purchase: 'pairs well with' message 7 days after delivery. Repeat-rate driver.
Returns & refunds
Self-serve returns through chat. Logs to Shopify, generates label, customer never opens a ticket.
Review collection
14-day-post-delivery prompt. Photo review = automatic discount code.
VIP / Loyalty
Top customers get early access via WhatsApp. Drives the next-launch flywheel.
DTC brands using ChitChatBot earn back the setup fee in week three.
Three numbers that show up in every brand we've shipped to — across skincare, fashion, electronics, and pet.
Real clients in this space.
Engagements with named clients across adjacent industries. Tap any card for the full story.
Scaling past £100k/mo? Let us run the conversation layer.
DTC brands at scale need the entire conversational commerce stack — ad creative, bot flows, recovery sequences, post-purchase. We build it all, integrated with your Shopify, and run it on retainer.
- ✓ Shopify integration built and tested
- ✓ Cart recovery, post-purchase, and reactivation flows
- ✓ Personalised product recommendation sequences
- ✓ All channels unified in one inbox
- ✓ Weekly performance reporting
The Conversational Commerce Field Guide
Seven flow teardowns from Glossier, Allbirds, Gymshark, Warby Parker, and others — cart recovery, product recommendation, post-purchase, quiz-as-bot, loyalty, win-back, and subscription management. How DTC brands are replacing email flows with chat.
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Stop building landing pages. Start conversations.
Higher conversion, lower CAC, better LTV. Build it yourself or have us ship it for you.