Onboard more users. Convert more trials.
Trial users who don't reach activation within 48 hours rarely convert. The bot guides new users to their first 'aha moment', deflects support tickets, nudges free-to-paid conversion, and qualifies enterprise leads — without a human touching every conversation.
Six channels, one inbox.
SaaS users interact with your product on web, ask questions on Messenger, and respond to WhatsApp nudges. The bot meets them everywhere — product, marketing site, and beyond.
In-app & web chat
Contextual bot inside your product. Guides users, deflects tickets, promotes upgrades at the right moment.
Trial nudges and onboarding tips via WhatsApp. High open rates where email gets ignored.
SMS
Trial expiry reminders, upgrade prompts, and re-engagement campaigns with proven open rates.
Instagram DM
Content-driven DMs from SaaS founders' accounts or brand pages. Bot qualifies leads and books demos.
Messenger
B2B buyers research on LinkedIn and Facebook. Bot catches Messenger enquiries and routes to sales.
Voice
Enterprise prospects expect a phone number. AI agent qualifies the call and routes to the right AE.
Trial users activated. Enterprise leads qualified.
SaaS companies lose trials to friction and enterprise leads to slow response. Here's how the bot guides new users to activation, handles support without a ticket, and qualifies inbound enterprise enquiries.
From first signup to paying customer.
Every stage of the SaaS user journey — activation, support, conversion, expansion — automated at scale.
Trial onboarding flows
Guides new users to their first key action. Sends personalised tips based on which features they've used.
Activation nudges
User hasn't connected their integration after 24 hours? Bot prompts with a tutorial link and offers a quick call.
Support deflection
Handles the top 80% of support queries with instant answers. Routes complex issues to the right team.
Free-to-paid conversion
Identifies usage signals — power users hitting limits — and triggers upgrade conversations at the right moment.
Enterprise lead qualification
Qualifies inbound enterprise enquiries on company size, use case, and budget before routing to an AE.
Demo booking
Qualified leads book directly into the right AE's calendar. No back-and-forth email scheduling.
Churn prevention
Usage drop detected → bot checks in, offers a check-up call, and routes at-risk accounts to CS.
Upsell & seat expansion
Identifies accounts approaching limits or hitting enterprise features. Triggers expansion conversations.
NPS & CSAT collection
Automated in-product and post-interaction surveys. Routes detractors to CS, promoters to review requests.
SaaS teams using ChitChatBot activate more trials without scaling headcount.
Better trial activation, lower support load, and faster time to enterprise close — all from automated conversations.
Real clients in this space.
Engagements with named clients across adjacent industries. Tap any card for the full story.
We build the full customer journey automation.
SaaS growth teams have the ideas but not always the time to build and optimise bot flows. We design, build, and iterate the complete automation layer — onboarding, support deflection, conversion, and churn prevention.
- ✓ Trial onboarding and activation flow design and build
- ✓ Support deflection bot integrated with your helpdesk
- ✓ Enterprise qualification and demo booking automation
- ✓ Churn prevention trigger flows
- ✓ NPS, CSAT, and review collection automation
Stop losing trials to a slow first experience.
Activated users, deflected tickets, qualified enterprise leads — automated from day one. Try free or let us build it.