Channels
Connect, configure, and manage every channel your bot talks on.
Top picks
Instagram DM Automation with ChitChatBot.ai
Manage Instagram DMs with a chatbot — respond instantly, streamline engagement, and improve customer service directly within Instagram.
FEATUREDWhatsApp Business Chatbot Setup for ChitChatBot.ai
Step-by-step guide to verified WhatsApp Business API setup, including pricing, Meta verification, virtual numbers, message templates, and troubleshooting.
FEATUREDGet Started with SMS Automation Using Twilio
Send and receive SMS via Twilio inside ChitChatBot. Setup, broadcasts, two-way flows.
FEATUREDGet Started with Telegram Automation
Connect your Telegram bot to ChitChatBot and start automating conversations.
FEATUREDHow to Connect MailChimp with ChitChatBot.ai
Sync contacts and trigger flows between ChitChatBot and MailChimp.
FEATUREDHow to Set Up a Poll
Create polls inside your chatbot to gather customer feedback.
FEATUREDHow to Set Up Instagram Story Reply Automation
Automate replies when users reply to your Instagram stories.
All articles
ChitChatBot System Variables & Account Fields
Reference of all built-in variables you can use inside flows.
Custom Fields in app.chitchatbot.ai
Create and use custom fields to store extra data on contacts.
How to Add a Note to a Contact
Attach private notes to contacts so other team members have context.
How to Assign a Conversation to an Admin or Team
Route conversations to the right agent or team in the inbox.
How to Automatically Reply to Instagram Comments
Trigger DM replies when users comment on your Reels or posts.
How to Create and Send a WhatsApp Template Message
Submit WhatsApp message templates for approval and send them in flows.
How to Enable or Disable the Messenger Composer
Toggle the message composer for visitors on Facebook Messenger.
How to Filter Conversations in the Inbox
Filter inbox conversations by channel, status, agent, or tag.
How to Notify Admins
Trigger email or in-app notifications to admins from inside a flow.
How to Send WhatsApp Broadcasts
Create and send approved WhatsApp broadcasts to your subscriber list.
How to Send Conversion Events to Facebook
Send conversion events to Meta for ad optimization.
How to Transfer Conversations to a Human or Bot
Hand off conversations between bot and human, or back to bot.
Instagram Story Mention Reply Setup Guide
Automate replies when users mention your account in their Instagram stories.
Segment Your Audience with Tags
Use tags to group contacts and segment your audience for broadcasts and flows.
Triggers and Actions in app.chitchatbot.ai
Reference of all triggers and actions you can wire into flows.
Voice Automation with Twilio
Connect Twilio numbers and route phone calls through your ChitChatBot AI agent.
WhatsApp Commerce: Product Catalogs
Connect and manage WhatsApp Business product catalogs for in-chat shopping.
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