FOR ยท RESTAURANTS & HOSPITALITY

Stop losing reservations to missed phone calls.

73% of restaurant calls hit voicemail outside service hours. The bot books the table while the kitchen is closed, sends the reminder the day before, captures the birthday for re-marketing. Your phone keeps ringing because nobody picks it up.

โœ“ Books tables 24/7
โœ“ Native Instagram + WhatsApp
โœ“ OpenTable + Resy integrations
Helping thousands of businesses chat smarter.
WHERE GUESTS FIND YOU

Six channels, one inbox.

Diners message the channel they prefer โ€” and call the line they trust. The bot picks up across all of them. No more 'check the DMs' / 'check the texts' / 'check the voicemail'.

Voice

AI phone agent picks up when reception can't. Books the table, handles allergens.

Instagram DM

Drinks-and-views Reels generate DMs. Bot books before they reach a competitor.

WhatsApp

Regulars. Birthday parties. Group bookings. WhatsApp is where it happens.

Web chat

Sticky widget on the menu page. Books tables without leaving the site.

SMS reminders

Day-before reminder. Reduce no-shows by 60%. Free up turn time.

Messenger

Click-to-Messenger from Facebook restaurant ads. Bot takes the reservation without leaving the app.

SEE IT IN ACTION

Tables booked while the kitchen is closed.

Every missed call is a missed reservation. Here's how the bot handles bookings, special requests, and even birthday re-marketing across the channels diners actually use.

Book a restaurant demo โ†’
EO
Ember & Oak
online ยท typically replies instantly
Hi! Welcome to Ember & Oak ๐Ÿ”ฅ Looking to make a reservation?
8:43 PM
Yes โ€” Saturday evening for 4 people
8:44 PM
Saturday we have 7pm or 8:30pm available for four. Which works better?
8:44 PM
7pm please
8:44 PM
Any dietary requirements or a special occasion I should note?
8:44 PM
One vegetarian and it's my wife's birthday ๐ŸŽ‚
8:44 PM
Noted! Table for 4 at 7pm Saturday. We'll have a little something for the birthday ๐Ÿฅ‚ Confirmation on its way.
8:45 PM
WHAT THE BOT DOES

From first DM to repeat visit.

Front-of-house workflows that nobody has time to run manually โ€” automated, accurate, on-brand.

01 ยท BOOKING

Table reservations

Books directly into OpenTable, Resy, SevenRooms, or your own system. No double-booking.

02 ยท MENU

Menu Q&A

Allergens, ingredients, today's specials. Translated where needed.

03 ยท WAITLIST

Walk-in waitlist

QR at the door. Customers join the queue, get notified when their table's ready.

04 ยท REMINDERS

Day-before SMS

Auto-reminders cut no-show rate. One-tap reschedule or cancel.

05 ยท BIRTHDAY

Birthday capture & rebook

Bot asks at booking. Sends a comp dessert offer 7 days before the next birthday.

06 ยท EVENTS

Private dining inquiries

Qualifies group size, budget, date โ€” sends qualified leads to events manager.

07 ยท DELIVERY

Order tracking + reorder

Connects to Deliveroo / DoorDash. Returning guests can reorder their favourites in two taps.

08 ยท LOYALTY

Loyalty & rewards

Visit-counted rewards via WhatsApp. No app to install.

09 ยท FEEDBACK

Post-visit feedback

Day-after survey. Routes 5-stars to Google reviews; routes 1-3-stars to the manager.

RESTAURANT RESULTS

Restaurants we work with cover the bot in two weeks of saved time.

The ROI is rarely complex: reception time saved + no-shows prevented + after-hours bookings captured.

60%
FEWER NO-SHOWS
Automated day-before reminders + one-tap reschedule. Average across 12 venues we've shipped.
24/7
TABLE BOOKINGS
39% of bookings come outside service hours. Reception's closed; the bot is open.
4.6โ˜…
GOOGLE REVIEWS
Post-visit feedback routing pushes happy guests to Google reviews. Lifts ratings.
DONE-FOR-YOU FOR RESTAURANT GROUPS

Running 3+ venues? Let us build it once.

Multi-location groups need one chatbot that handles all venues, routes bookings to the right one by postcode, and reports to head office. We build it; your venue managers operate it.

WHY PARTNER WITH US
  • โœ“ Discovery + strategy session
  • โœ“ Custom bot build across your channels
  • โœ“ Native CRM integration
  • โœ“ Ongoing optimisation + reporting
  • โœ“ Live-agent handoff design

Stop missing the 39%.

Tables booked outside service hours, no-shows reduced, walk-in queues managed. Try free, or have us build it for you.

Integrated AI. Infinite possibilities.