FOR ยท RESTAURANTS & HOSPITALITY

Stop losing reservations to missed phone calls.

73% of restaurant calls hit voicemail outside service hours. The bot books the table while the kitchen is closed, sends the reminder the day before, captures the birthday for re-marketing. Your phone keeps ringing because nobody picks it up.

โœ“ Books tables 24/7
โœ“ Native Instagram + WhatsApp
โœ“ OpenTable + Resy integrations
Helping thousands of businesses chat smarter.
WHERE GUESTS FIND YOU

Six channels, one inbox.

Diners message the channel they prefer. The restaurant chatbot picks up across all of them โ€” no more missed calls, missed DMs, or missed bookings.

Voice

AI phone agent picks up when reception can't. Books the table, handles allergens.

Instagram DM

Drinks-and-views Reels generate DMs. Bot books before they reach a competitor.

WhatsApp

Regulars. Birthday parties. Group bookings. WhatsApp is where it happens.

Web chat

Sticky widget on the menu page. Books tables without leaving the site.

SMS reminders

Day-before reminder. Reduce no-shows by 60%. Free up turn time.

Messenger

Click-to-Messenger from Facebook restaurant ads. Bot takes the reservation without leaving the app.

SEE IT IN ACTION

Tables booked while the kitchen is closed.

Every missed call is a missed reservation. Here's how the bot handles bookings, special requests, and even birthday re-marketing across the channels diners actually use.

Book a restaurant demo โ†’
EO
Ember & Oak
online ยท typically replies instantly
Hi! Welcome to Ember & Oak ๐Ÿ”ฅ Looking to make a reservation?
8:43 PM
Yes โ€” Saturday evening for 4 people
8:44 PM
Saturday we have 7pm or 8:30pm available for four. Which works better?
8:44 PM
7pm please
8:44 PM
Any dietary requirements or a special occasion I should note?
8:44 PM
One vegetarian and it's my wife's birthday ๐ŸŽ‚
8:44 PM
Noted! Table for 4 at 7pm Saturday. We'll have a little something for the birthday ๐Ÿฅ‚ Confirmation on its way.
8:45 PM
WHAT THE BOT DOES

From first DM to repeat visit.

Restaurant chatbot workflows that nobody has time to run manually โ€” automated, accurate, and completely on-brand.

01 ยท BOOKING

Table reservations

Books directly into OpenTable, Resy, SevenRooms, or your own system. No double-booking.

02 ยท MENU

Menu Q&A

Allergens, ingredients, today's specials. Translated where needed.

03 ยท WAITLIST

Walk-in waitlist

QR at the door. Customers join the queue, get notified when their table's ready.

04 ยท REMINDERS

Day-before SMS

Auto-reminders cut no-show rate. One-tap reschedule or cancel.

05 ยท BIRTHDAY

Birthday capture & rebook

Bot asks at booking. Sends a comp dessert offer 7 days before the next birthday.

06 ยท EVENTS

Private dining inquiries

Qualifies group size, budget, date โ€” sends qualified leads to events manager.

07 ยท DELIVERY

Order tracking + reorder

Connects to Deliveroo / DoorDash. Returning guests can reorder their favourites in two taps.

08 ยท LOYALTY

Loyalty & rewards

Visit-counted rewards via WhatsApp. No app to install.

09 ยท FEEDBACK

Post-visit feedback

Day-after survey. Routes 5-stars to Google reviews; routes 1-3-stars to the manager.

RESTAURANT RESULTS

Restaurants we work with cover the bot in two weeks of saved time.

The ROI is rarely complex: reception time saved + no-shows prevented + after-hours bookings captured.

60%
FEWER NO-SHOWS
Automated day-before reminders + one-tap reschedule. Average across 12 venues we've shipped.
24/7
TABLE BOOKINGS
39% of bookings come outside service hours. Reception's closed; the bot is open.
4.6โ˜…
GOOGLE REVIEWS
Post-visit feedback routing pushes happy guests to Google reviews. Lifts ratings.
DONE-FOR-YOU FOR RESTAURANT GROUPS

Running 3+ venues? Let us build it once.

Multi-location groups need one chatbot that handles all venues, routes bookings to the right one by postcode, and reports to head office. We build it; your venue managers operate it.

WHY PARTNER WITH US
  • โœ“ Discovery + strategy session
  • โœ“ Custom bot build across your channels
  • โœ“ Native CRM integration
  • โœ“ Ongoing optimisation + reporting
  • โœ“ Live-agent handoff design

Stop missing the 39%.

Tables booked outside service hours, no-shows reduced, walk-in queues managed. Try free, or have us build it for you.

Integrated AI. Infinite possibilities.