CHANNELS · OVERVIEW

Seven channels. One platform. One inbox.

Your customers don't think in channels — they think in conversations. ChitChatBot runs the same conversation across Instagram, WhatsApp, Messenger, TikTok, SMS, Web Chat, and Voice. One AI agent. One inbox. One CRM. One source of truth.

Try free → Book a strategy call

✓ Verified Meta Tech Partner

✓ All channels included on Pro and DFY plans

✓ Universal inbox + unified CRM

CHANNEL DETAIL

Pick a channel. Or pick them all.

Each channel has its own strengths and use cases. Most clients run 3-5 in parallel. The platform routes between them automatically based on customer preference.

Instagram DM

Comment-to-DM. Story replies. Mentions. The biggest organic-driven channel for most consumer brands.

Highest volume →

2B monthly users. 80%+ open rates. The default for one-to-one customer comms globally.

Highest open rate →

Messenger

Best paired with Meta ads. Click-to-Messenger CPL is typically 5-10× lower than form ads.

Lowest CPL on Meta →

TikTok

Newest business messaging channel. Most brands haven't set it up. First-mover advantage available.

First-mover →

Voice

AI phone agent. Handles bookings, qualification, and FAQ in 12+ languages, 24/7.

For local services →

Web Chat

AI widget for your site. Trained on your knowledge base. Books, qualifies, supports.

On-site assistant →

SMS & RCS

98% open rate. The urgency channel — reminders, drops, cart recovery, day-of event info.

For urgent moments →

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All seven, integrated

One AI agent. One inbox. One CRM. Customers move between channels — the conversation doesn't break.

Book a strategy call →

UNIVERSAL INBOX

Every channel in one screen.

Your team doesn't context-switch between seven apps. They work from one inbox that shows every channel, every conversation, every customer history.

UNIVERSAL INBOX

All channels routed into one screen. Filter by channel, agent, tag, or status.

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SHARED HISTORY

A customer who DMs on Instagram and later calls is the same record. No re-introduction.

DUPLICATE CONTACTS

Cross-channel identity resolution. One person, one record, one full history.

Pick your channels. Start free.

No credit card. No commitment. Add channels as you grow.

Try free → Talk to us