DONE FOR YOU · CHATBOT DEVELOPMENT + AI AGENTS

Chatbot development + AI agents, built and operated for you.

Whether you need something to talk to your customers or something to do the work for you, we build both. Chatbots across Instagram, WhatsApp, Messenger, Web, Voice, and SMS. Agents for lead qualification, support, and ops. One team, one stack — and most clients end up needing both.

Book a discovery call → See case studies
✓ Discovery call → tailored proposal in 48hrs
✓ 7-14 day delivery on standard builds
✓ Client case studies
SPECIALIST BUILD TEAM

Conversational AI, built for your business.

Most teams try to build their own bots. Most hit the same walls. We exist because getting conversational AI right — across real channels, real integrations, real edge cases — requires a different kind of expertise than spinning up a GPT wrapper.

The autonomy spectrum — we build across all four levels:
01
Scripted bot
Rule-based flows. Fixed paths, fast, predictable. Ideal for booking, FAQs, lead capture.
02
Guided bot
NLP intent detection layered over structured flows. Handles variation without hallucinating.
03
Tool-using agent
LLM with access to APIs, calendars, CRMs, databases. Acts — not just responds.
04
Autonomous agent
Multi-step goal completion. Researches, decides, executes, reports — with guardrails.
WHY HIRE EXPERTS

DIY has a short list of failure modes — and every team hits them.

Prompt engineering a chatbot is easy. Shipping one that handles real users, real channels, adversarial inputs, and production integrations is not. These are the six places most in-house builds break.

Hallucinations
LLMs confidently invent pricing, policies, product details. Without guardrails and evals, users get wrong answers — and you get complaints.
Broken handoffs
The bot qualifies the lead — then loses them in the transfer. CRM doesn't get the data, the human starts from scratch, the lead drops.
Prompt injection
Bad actors instruct your bot to reveal system prompts, bypass rules, or act outside its role. Public-facing bots need adversarial testing before launch.
No eval loop
Without systematic testing — conversation evals, edge case coverage, regression checks — every update breaks something you didn't notice.
Channel-specific quirks
WhatsApp template approvals, Meta's 24-hour messaging window, Instagram DM rate limits, voice latency thresholds — each channel has rules that break naive implementations.
Voice latency
AI voice agents feel broken above 1.5s response time. Managing streaming LLM output, TTS pipeline, and telephony in a way that feels natural takes serious engineering.
The learning curve
No-code platforms — including ours — all have a learning curve. No-code doesn't mean no learning. Configuring flows, managing channels, training AI, and maintaining integrations takes real time and expertise to do properly.
No optimisation loop
Most in-house bots are built once and left to decay. User behaviour shifts, products change, new edge cases emerge — without an active optimisation cadence, performance quietly drops.
Policy & compliance drift
Meta messaging policies, WhatsApp template requirements, and data regulations change regularly. A bot that passes review today can be restricted or banned without active compliance monitoring.
OUR RANGE

From scripted flows to autonomous agents — we build it all.

Chatbot Development

Any channel. Any flow.

  • ✓ Lead qualification bots
  • ✓ Click-to-Message ad funnels
  • ✓ Booking and reservation systems
  • ✓ E-commerce recommendation bots
  • ✓ Multilingual support bots
  • ✓ Voice AI receptionists
AI Agents

Autonomous. Goal-driven.

  • ✓ Customer support agents (Tier 1 + 2)
  • ✓ Lead qualification agents
  • ✓ Outbound prospecting agents
  • ✓ Internal ops automation
  • ✓ Knowledge-base agents with citations
  • ✓ Multi-step research + reporting agents
WHAT GOES INTO EACH BUILD

The work, made visible.

A standard DFY engagement touches every channel and every system. Here's what we ship across each surface.

CHANNEL · WHATSAPP

Lead qualification + booking

Verified Business API setup, template approvals, branching qualification, native calendar booking.

CHANNEL · INSTAGRAM

Comment-to-DM + ad-to-DM

Reel comment triggers, story-reply automation, CTM-to-Instagram-DM ad campaign integration.

CHANNEL · MESSENGER

Click-to-Messenger ads

Lowest CPL channel on Meta. Bot greets, qualifies, books, and hands to a human only when needed.

CHANNEL · VOICE

AI phone receptionist

Inbound + outbound. Books appointments, qualifies leads, handles FAQ in 12+ languages, 24/7.

PLATFORM · WEB CHAT

Embedded chat widget

Trained on your knowledge base. Books, qualifies, supports. Native to your site, no popup spam.

CHANNEL · SMS / RCS

Reminders + recovery

Cart abandonment, appointment reminders, day-of event info. 98% open rates, low cost per message.

PROCESS

From discovery to live in under 14 days.

Standard build pace. Faster if priority, slower if integrations are complex. Every project follows the same four-step process.

Day 1-2

Discovery

30-60 min call. We map your use case, channels, integrations, success metrics. Tailored proposal in 48hrs.

Day 3-7

Build

Flow design, AI training, integrations, copywriting. We build in our staging environment first.

Day 8-12

QA + handoff

Test conversations, edge cases, fallbacks. We train your team in a live workshop.

Day 13-14

Go live

Production deploy. Monitoring runs for first 14 days. Weekly optimisation thereafter.

THE CHIT CHAT ADVANTAGE

We built our own platform.
That changes everything.

What separates us from other chatbot developers and chat marketing teams isn't just experience — it's our own tooling. While most agencies bolt together third-party platforms and duct-tape integrations, we ship on infrastructure we control. That gives us a speed, reliability, and integration depth that off-the-shelf tools can't match.

Meta Business Partner
Messenger · Instagram · WhatsApp
TikTok Marketing Partner
Ads · Automation · Attribution
CORE CHANNELS

Our platform.
Your channels.

For Messenger, Instagram, WhatsApp, Voice, and Webchat we build on our own platform. It was designed for exactly these channels — not adapted for them. That means native integrations that work on day one, and an API that plugs cleanly into any third-party system you already run.

  • ✓ Native Messenger, Instagram & WhatsApp integrations — no middleware
  • ✓ Robust API layer for third-party CRM, calendar, and ops plugs
  • ✓ Shared conversation context across channels on a single stack
  • ✓ Template management, compliance tooling, and rate-limit handling built in
  • ✓ Version-controlled flow logic — changes without breakage
  • ✓ Persistent contact profiles, tagging, and segmentation out of the box
STANDALONE AI BUILDS

Custom code.
No ceiling.

For AI applications that live outside core messaging channels — autonomous agents, internal ops tools, multi-step research workflows — we go fully custom. Hand-crafted code gives us complete control over architecture, model choice, latency, and cost. No platform limits, no vendor lock-in.

LLM orchestration RAG pipelines Tool-calling agents Eval loops Custom APIs Any stack
ENGAGEMENTS

Different industries, different channels — performance data from every engagement.

View all case studies
WHAT WE SHIP

Bots that actually convert — not demos that don't.

Every engagement ships a working conversation across your channels — Instagram DM, WhatsApp, Voice, Web — qualifying leads, booking appointments, and feeding straight into your existing CRM.

Book a discovery call → See case studies
✓ Client case studies
✓ 14-day standard delivery
✓ Native CRM integration
DFY FAQ

Four questions we get every time.

What's the typical engagement length?
Standard DFY engagements run on a rolling monthly retainer with a 3-month minimum. Most clients stay 36+ months. We're happy to discuss shorter project-based builds for specific use cases — book a discovery call and we'll map the right structure for you.
Who actually does the build work?
Our in-house engineering and strategy team. The person you book the discovery call with is the strategist on your account. We don't subcontract bot building to third parties — that's how design intent gets lost.
Do you handle ad spend, or do we?
Ad spend goes direct from your account to Meta or other platforms — we don't mark it up. Our retainer covers strategy, creative, build, optimisation, and reporting. This keeps the financial relationship clean and gives you full visibility on what's being spent.
What if the bot doesn't perform?
Every engagement starts with measurable success metrics agreed in the discovery proposal. If we're below target at the 60-day mark, we run a structured optimisation sprint. If we're below target at 90 days and can't see a path forward, we'll say so honestly — and usually point you to a better-fit alternative.
What tech stack do you use?
What makes us different from other chatbot developers and chat marketing teams is that we have our own platform — and that gives us a serious advantage. As Meta and TikTok partners, we've built tooling specifically for these channels. For builds on core channels such as Messenger, Instagram, WhatsApp, Voice, and Webchat, we build on our own platform: it supports multiple native integrations and has a robust API that plugs into any third-party system you already run. For standalone AI application builds that sit outside those channels — autonomous agents, internal ops tools, multi-step workflows — we typically go fully custom-coded. That gives us complete control over architecture, model choice, latency, and cost with no platform ceiling.

Two front doors. Same studio.

Whether you call it chatbot development or AI agents, the question is the same: who's building it, and what does success look like? Book a discovery call.

Book a discovery call → See case studies
Integrated AI. Infinite possibilities.