The Inbox in app.chitchatbot.ai is an invaluable tool for monitoring, managing, and understanding your chatbot’s interactions with users. Whether you’re troubleshooting, optimising workflows, or simply staying updated on user activity, viewing the actions performed within the inbox is essential. This guide will walk you through the steps and share practical tips to help you make the most of this feature.
Step-by-Step Guide to Viewing Actions in the Inbox
The View executed actions feature allows you to see all actions performed on a contact—like adding a tag, sending a message, or updating a custom field—directly within the inbox.
- Log In to Your Account
- Visit app.chitchatbot.ai and log in using your credentials.
- From the dashboard, navigate to your chatbot workspace.
- Open the Inbox
- Locate the Inbox tab on your dashboard. This section displays all ongoing conversations between your chatbot and users.
- Enable ‘View Executed Actions’
- In the Inbox view, check the View executed actions box to display all actions performed on a contact within the conversation history.
- Review the Conversation Log
- Once enabled, you’ll see a detailed log of messages and actions within each conversation, including timestamps and the type of action executed.
- Identify and Analyse Actions
- Look for highlights or labels indicating specific actions (e.g., sending a message, adding a tag, updating a field).
- Use these insights to troubleshoot, improve workflows, or gain a better understanding of how your chatbot is engaging with users.
Practical Use Cases
🔹 Troubleshooting User Issues
Review executed actions to quickly identify where your chatbot may have gone off-script or missed a user request. If you notice your chatbot isn’t performing actions as expected, this is a great place to start.
🔹 Performance Optimisation
Track how often specific actions (like adding a tag or updating a field) occur, helping you fine-tune your chatbot’s workflows for better performance.
🔹 User Behaviour Insights
Understand common user paths and identify patterns in conversations to enhance user experience and conversational flows.
Expert Tips
✅ Set Up Alerts
Use the notification settings in app.chitchatbot.ai to get real-time alerts for critical actions, such as when a user requests human support or when a key workflow is triggered.
✅ Check Logs Regularly
Make it a habit to review the inbox and executed actions periodically. This ensures your chatbot is running smoothly and provides insights for continuous improvement.
✅ Train Your Team
Ensure team members know how to access and interpret executed actions, enabling them to assist users more effectively and resolve issues promptly.
