Pipelines for leads, support, sales, and onboarding.
Every conversation lands in the right pipeline automatically — Instagram, WhatsApp, Messenger, Web, SMS, Voice — all visible on Kanban boards your team can actually use. Tickets get routed, leads move through stages, and your sales team sees full conversation history alongside the deal.
Pipelines that run on conversations.
Automatically capture leads, route tickets, and manage every stage — directly from the channels your customers already use.
Kanban Pipeline Boards
Visualise your full pipeline with an intuitive drag-and-drop Kanban board. Move entries through stages in a click — create separate boards for leads, support, sales, or onboarding.
All-Channel Integration
Pipelines sync natively with WhatsApp, Instagram, Messenger, Web Chat, SMS, and Voice. Every inbound conversation lands in the right pipeline automatically — no manual import.
Automated Lead Capture
Add leads to pipelines and move them through stages directly from your chatbot flow builder. Built-in pipeline actions mean zero manual data entry from your team.
Smart Ticket Routing
Automatically assign tickets to the right agent or team based on channel, topic, language, or customer data. Faster resolutions — every time.
Unified Customer View
Every ticket and pipeline entry includes the full chat history, previous ticket history, and customer profile — all in one place so your team always has context before they reply.
Six features that replace your separate CRM.
Multi-pipeline architecture means you can run lead funnels, support tickets, and sales follow-up — without paying for three different SaaS tools.
Multiple pipelines
Run separate pipelines for leads, support, sales, onboarding. Each team gets their own view.
API support
Push to HubSpot, Salesforce, Pipedrive natively. Or use webhooks to push anywhere.
Pipeline automations
Move entries between stages from chat actions. Trigger sequences when stages change.
Smarter routing
Route by language, postcode, intent, team availability. Right person, right time.
What teams build pipelines for.
Most clients run 3-5 pipelines in parallel. Here are the workflows we see most often across the customer base.
Lead qualification
New / Contacted / Qualified / Demo Booked / Won / Lost. The classic sales funnel.
Support tickets
Open / In Progress / Waiting on Customer / Resolved. SLA tracking built in.
Sales follow-up
Discovery / Proposal Sent / Negotiation / Closed Won. Stage probability built in.
Customer onboarding
Kickoff / Setup / Training / Live. Time-in-stage tracked for SLA.
Referrals & partners
Referrer / Referred / Contacted / Signed Up. Attribution back to source automatically.
Hiring & recruiting
Applied / Screen / Interview / Offer. Candidate communication centralised.
Contract renewals
90/60/30 days out. Automatic nudges with conversation history for the AM.
Event attendees
Registered / Confirmed / Attended / No-Show. Post-event follow-up automatic.
Returns & RMAs
Requested / Approved / Received / Refunded. Customer kept informed via chat.
One inbox. One pipeline. One story.
Most teams patch together a chat tool + a CRM + a help desk. Our customers run all three from one place.
Want it configured properly?
We design pipelines, set up automation rules, integrate with your existing tools, train your team. Most teams are running properly within 2 weeks of kickoff.
- ✓ Pipeline design tailored to your sales process
- ✓ Automation rules built and tested
- ✓ Integrated with your existing tech stack
- ✓ Team trained and onboarded within 2 weeks
- ✓ Ongoing support and optimisation included
Replace three tools with one.
Chat platform, CRM, and help desk in a single workspace. Try free or have us configure it.