Tools

Managing Your Ecommerce Products on Chitchatbot

Chitchatbot makes it easy to manage your eCommerce products! Here’s how to add, edit, and import products. ➕ Add a Product 1️⃣ Go to Tools > eCommerce > Add Product.2️⃣ Fill in your product information: 📥 Import Products from Google Sheets or CSV 1️⃣ Click “Import Products” in the eCommerce section.2️⃣ Click “Get Template File”...

Setting Delivery Costs by Location

Chitchatbot allows you to easily set delivery costs based on location—such as by state, city, or address—within just a few minutes. Here’s how to do it: 📋 Step 1: Prepare Your Spreadsheet Create a Google Sheet or Microsoft Excel document to enter your delivery cost data. ✅ Use the ISO Alpha-2 country code in the...

Adding Ecommerce Categories

Categories are a great way to segment your products into groups, making it easier to organize your inventory in the eCommerce module of Chitchatbot. To get started, navigate to:Chitchatbot.ai > Tools > E-commerce > Categories You’ll see a table listing your current categories, including the number of subcategories for each. ➕ Create a New Category...

How to Sell with the Webshop

Chitchatbot’s Webshop lets your customers easily place orders online—no matter where they interact with your business. It works across all channels: Messenger, SMS, WhatsApp, Telegram, and more! 🔧 Setting Up Your Webshop 1️⃣ Go to E-commerce in your Chitchatbot dashboard and add your products.2️⃣ Use the {{shop_link}} system field to share your webshop: 📈 Display...

How to Use Your Own Custom Checkout Page with Chitchatbot

Chitchatbot comes with a default checkout page that supports Stripe, PayPal (recommended), or Razorpay for secure payments. However, you also have the option to connect your own custom checkout page to your chatbot. This means that when customers click the “Checkout” button in your chatbot, they will be redirected directly to your personalized checkout experience....

🛍️ Introduction to Chitchatbot’s Built-in eCommerce Module

In this article, we’ll walk you through an overview of Chitchatbot’s integrated eCommerce module and how to set up a simple eCommerce flow. 👉 To get started:Go to Tools → E-commerce. 🔧 What Can You Do in the eCommerce Module? Here’s what’s possible within Chitchatbot’s eCommerce module: ✅ Create Products & Import Products ✅ Create...

🛍️ eCommerce Settings on ChitChatbot.ai

The eCommerce module in ChitChatbot.ai offers separate settings for configuring every aspect of your online store’s experience, including: 🛒 Checkout Settings 🚚 Shipping Settings 💳 Payment Settings ⚙️ General Settings 📌 Summary With ChitChatbot.ai’s eCommerce settings, you can fine-tune every aspect of your customers’ shopping experience—from how they pay and receive their orders to how...

External Requests & Dynamic Content in Chitchatbot.ai

Supercharge your chatbot by connecting it to any API! With Chitchatbot.ai’s External Request feature, you can pull real-time data from external systems (like CRMs, databases, or weather APIs) and deliver personalized experiences. Combine this with Dynamic Content to generate tailored messages on-the-fly. 🔌 1. How to Use External Requests Integrate any API in 3 simple steps: 💡 Use Case:...

How to Implement a Referral System

Encouraging your users to refer their friends to your chatbot is one of the most effective ways to grow your contact list. ChitChatBot has a built-in referral system that automatically tracks referrals and triggers specific actions when a user successfully refers a new or existing contact. 🔔 Note: A user cannot refer themselves. Steps to...

How to Add Webchat to Your Website

Webchat allows you to add a chatbot to your website without relying on platforms like Facebook, Telegram, WhatsApp, or Instagram. Your customers don’t need an account to chat with your bot! Adding the Webchat Code to Your Website Using Webchat as a Single Page Webchat Plugin Customization Options Here’s a summary of available options for...

How to Extract Data from JSON

JSON (JavaScript Object Notation) is a widely used data format for exchanging data between systems. Now, with AI models like ChatGPT, Claude, or Gemini, you can analyze conversations or images and generate JSON responses. On ChitChatbot.ai, you can easily extract data from these JSON responses and store it in multiple custom fields. What is the...

API Documentation For ChitChatBot.ai

Access the ChitChatbot.ai API documentation here:👉 API Documentation How to Authorize and Use the API You’re now ready to interact with the secured API! Additional API Tools ChitChatbot.ai also offers a set of utility APIs for common tasks like:✅ Formatting phone numbers✅ Converting text to uppercase/lowercase✅ And more! You can explore these tools here:👉 Utility...

How to Copy Flows & Entire Bot Builds Using Templates

Managing multiple businesses or chatbot projects? ChitChatbot.ai makes it easy to copy flows between pages or even duplicate entire bot builds to different accounts. Here’s how you can do it: Copying Flows Between Pages Copying a flow from one page to another saves you time and ensures consistency across your chatbot experiences. Steps to Copy...

QR Codes & Magic Links on ChitChatbot.ai

On the ChitChatbot.ai platform, you have access to two powerful tools for creating QR codes and generating subscriber growth: QR Codes and Magic Links. QR Codes Tool The QR Codes Tool lets you link directly to a flow of your choice, selected from a convenient dropdown menu. Once created, the static QR code can be...

Entry Point Links & Referral Parameters

Entry Point Links are special bot links that allow your customers to easily reach your chatbot. They not only make it simple for customers to connect with your bot from various channels, but they also enable tracking of link effectiveness and can trigger specific conversations when the link is opened. Use Entry Point Links on...

Integrating Facebook Ads with Chitchatbot

Integrating your Facebook Ads account with Chitchatbot enables you to create and manage sponsored messages directly within the platform. No need to switch between tools—manage everything in one place! Here’s how to integrate your Facebook Ads account: Step 1: Log in to your Chitchatbot account.Step 2: Navigate to Settings → Integrations from the top menu.Step...

Analytics in ChitChatBot.ai

Understanding your analytics is essential for optimizing your chatbot performance and subscriber growth. In ChitChatBot.ai, the Analytics Dashboard provides comprehensive insights to help you track and improve your results. 📈 New User Analytics Acquiring subscribers is the foundation for growing your business. ChitChatBot.ai’s dashboard offers detailed analytics on new users to help you refine your...

How to Connect PayPal with ChitChatBot.ai

PayPal is a widely recognized and trusted international payment gateway that enables you to accept payments from customers worldwide. If your business or eCommerce store serves a global audience, integrating PayPal with ChitChatBot.ai will help you streamline your payment process and increase your reach. Below is a step-by-step guide to help you connect PayPal to...

How to Connect ChitChatBot to Zapier

Integrating ChitChatBot with Zapier enables you to automate workflows and seamlessly send data between your chatbot and thousands of other apps. Whether you want to pass chatbot data to another platform or trigger actions in ChitChatBot based on external events, here’s how to set it up. Step 1: Locate the Zapier Integration Step 2: Connect...

How to Transfer Conversations to a Human or Bot in app.chitchatbot.ai

Transferring conversations between bots and human agents is a key feature in app.chitchatbot.ai. It ensures seamless communication, faster resolution of queries, and a better overall experience for your users. Why Transfer Conversations? Transferring conversations can: How to Transfer Conversations to a Human Agent When you transfer a conversation to a human agent: Method 1: From...

How to Send Conversion Events to Facebook Using app.chitchatbot.ai

Tracking conversions is essential to measure the impact of your Facebook ad campaigns and improve their effectiveness. By sending conversion events to Facebook from app.chitchatbot.ai, you can gain deeper insights into how users interact with your chatbot and optimize your advertising performance. This guide will walk you through the step-by-step process of setting up and...

Segment Your Audience with Tags on app.chitchatbot.ai

Tags are an essential feature in app.chitchatbot.ai, allowing you to segment, organize, and manage your subscribers efficiently. Whether you’re launching a marketing campaign, offering multiple products or services, or performing subscriber analysis, tags give you the power to personalize and automate interactions at scale. This guide will walk you through how to create, manage, and...

How to Set Up Keyword Automated Responses Across Channels

With Chitchatbot.ai, you can set up simple, keyword-based automations to instantly reply when users send specific phrases across Instagram, Facebook Messenger, Web Chat, or any connected channel. While keyword responses are ideal for basic messages like greetings or quick support phrases, we encourage using AI integrations for more advanced queries. Keyword triggers are best for...

How to Notify Admins on app.chitchatbot.ai

Admin notifications are an essential feature in app.chitchatbot.ai, helping you stay on top of important events and customer interactions. Whether you’re managing escalations, monitoring chatbot performance, or ensuring prompt responses from your team, this feature ensures the right people are alerted at the right time. This guide will show you how to set up and...

How to Filter Conversations in the Inbox on app.chitchatbot.ai

Efficiently managing your inbox is essential for delivering fast, personalized, and organized customer support. With app.chitchatbot.ai, the conversation filtering system helps you narrow down chats by various criteria so you can focus on what matters most—whether it’s high-priority tickets, unassigned inquiries, or platform-specific messages. This guide walks you through all the ways you can filter...

How to Send a Flow from the Inbox in app.chitchatbot.ai

Sending a flow directly from the Inbox in app.chitchatbot.ai allows you to instantly guide users, resolve issues, and automate responses in real-time. Whether you’re assisting with support, qualifying leads, or re-engaging inactive users, this feature helps you act fast—without switching tabs or losing context. 🛠 Step-by-Step: Send a Flow from the Inbox 🎯 Use Cases...

How to Import Contacts into app.chitchatbot.ai

Importing contacts into app.chitchatbot.ai is a simple yet powerful way to grow your audience and start automating conversations across channels like WhatsApp, SMS, and more. Whether you’re switching from another chatbot platform or uploading a list of phone numbers, this guide will walk you through the process step-by-step. 🔄 Where to Start 🧠 Supported Contact...

📍 How to Get a User’s Location in app.chitchatbot.ai

Collecting a user’s location is a powerful way to personalize interactions, offer region-specific services, and streamline experiences based on geography. In app.chitchatbot.ai, it’s easy to request and store a user’s location data—especially on channels like Facebook Messenger and WhatsApp, where native location sharing is supported. This guide will walk you through how to request a...

WhatsApp Commerce: Connect & Manage Product Catalogs with ChitChatBot.ai

With WhatsApp Commerce integrated into ChitChatBot.ai, businesses can showcase products, enable customers to browse and add items to a cart—all directly inside the WhatsApp chat interface. This offers a seamless, personalized shopping experience and boosts conversion without redirecting users to external sites. ✅ Getting Started 1. Create a Meta Product Catalog All WhatsApp Commerce products...

Appointment Scheduling Using OpenAI or Google Gemini

Combine the power of OpenAI or Google Gemini with Chitchatbot.ai’s Appointment Scheduling Manager to let users book appointments seamlessly—right from your chatbot, across any channel, including voice and SMS. Customers can now book without needing to click external links—everything happens in the conversation. 📅 Step 1: Set Up Your Calendar Before integrating AI, first set...

Appointment Scheduling Manager – Set Up Your Calendar

The Appointment Scheduling Manager in Chitchatbot.ai helps your business simplify booking and manage appointments seamlessly. With it, you can: 🚀 Getting Started with Appointment Scheduling 1. Create Your Calendar 📍 Go to: Tools > Appointment Scheduling → Click Add ✏️ You can customize these flows anytime under Flows. Just look for flows named after your...

Triggers and Actions in app.chitchatbot.ai 

Triggers and actions are the backbone of any chatbot built on app.chitchatbot.ai. They allow you to create dynamic, responsive, and personalised conversations with your users. In this guide, we’ll walk you through how to set up triggers and actions, share practical examples, and provide expert tips to help you get the most out of your...

Add Admins & Agents To Your Account

Custom Fields in app.chitchatbot.ai

Custom fields are a powerful feature in app.chitchatbot.ai that allow you to collect and store specific information from your users during conversations. Whether you’re gathering contact details, preferences, or other relevant data, custom fields help you tailor your chatbot interactions to meet your business needs. This guide will walk you through how to create, manage,...

Bot Simulator Tool

Bot Simulator lets you demonstrate a bot in action on almost any website—without needing to add code to the site itself. This is especially valuable for businesses looking to showcase bot demos to clients. Simply request the client’s website and instantly show them how the bot works on their own platform. It acts as a...

How to Set Up a Poll

Introduction Polls are a fantastic way to engage your audience, gather feedback, or make decisions collaboratively. With app.chitchatbot.ai, creating and managing polls is simple and intuitive. This guide will walk you through the process step by step, ensuring you can set up polls effortlessly. Step 1: Log in to Your app.chitchatbot.ai Account Step 2: Navigate...