Platform
Platform
How to Delete a Contact in app.chitchatbot.ai
Last Updated: 30 May 2025Keeping your contact list up to date is essential for successful chatbot campaigns and efficient communication. Whether you’re removing outdated contacts or cleaning up inactive users, app.chitchatbot.ai makes it straightforward to delete contacts from your account. Follow the steps below to ensure you manage your contacts safely and effectively. Deleting a Contact: Step-by-Step ⚠️ Important...
How to Assign a Conversation to an Admin or Team in app.chitchatbot.ai
Last Updated: 30 May 2025Efficiently managing conversations is crucial to ensuring great customer experiences and smooth team collaboration. In app.chitchatbot.ai, assigning conversations to specific admins or teams helps distribute tasks effectively—whether you’re dealing with customer support, sales leads, or internal questions. Here’s a step-by-step guide to help you make the most of this feature. 1️⃣ Create Your Inbox Team...
Step-by-Step Guide: Mark a Conversation as Follow-Up
Last Updated: 30 May 2025🔹 In the Inbox: 🔹 In the Flow Builder: Practical Tips ✅ Use Follow-Ups for Priority TasksFlag conversations that require additional action, whether it’s scheduling a call, clarifying a query, or completing a task. ✅ Combine with Pipelines, Tags or NotesFor better organisation, use pipelines, tags or notes alongside follow-ups. This helps you keep track...
How to View Actions Performed in the Inbox on app.chitchatbot.ai
Last Updated: 30 May 2025The Inbox in app.chitchatbot.ai is an invaluable tool for monitoring, managing, and understanding your chatbot’s interactions with users. Whether you’re troubleshooting, optimising workflows, or simply staying updated on user activity, viewing the actions performed within the inbox is essential. This guide will walk you through the steps and share practical tips to help you make...
How to Add a Note to a Contact in the Inbox on app.chitchatbot.ai
Last Updated: 30 May 2025Adding notes to contacts in app.chitchatbot.ai is a smart way to keep track of important details, follow-ups, or unique preferences. Whether you’re managing support conversations, sales leads, or simply staying organized, notes help ensure nothing gets overlooked. Here’s how to use this feature effectively. Step-by-Step Guide to Adding a Note ✏️ Quick Tip: Notes are...
How to Transfer Conversations to a Human or Bot in app.chitchatbot.ai
Last Updated: 30 May 2025Transferring conversations between bots and human agents is a key feature in app.chitchatbot.ai. It ensures seamless communication, faster resolution of queries, and a better overall experience for your users. Why Transfer Conversations? Transferring conversations can: How to Transfer Conversations to a Human Agent When you transfer a conversation to a human agent: Method 1: From...
How to Send Conversion Events to Facebook Using app.chitchatbot.ai
Last Updated: 30 May 2025Tracking conversions is essential to measure the impact of your Facebook ad campaigns and improve their effectiveness. By sending conversion events to Facebook from app.chitchatbot.ai, you can gain deeper insights into how users interact with your chatbot and optimize your advertising performance. This guide will walk you through the step-by-step process of setting up and...
Segment Your Audience with Tags on app.chitchatbot.ai
Last Updated: 29 May 2025Tags are an essential feature in app.chitchatbot.ai, allowing you to segment, organize, and manage your subscribers efficiently. Whether you’re launching a marketing campaign, offering multiple products or services, or performing subscriber analysis, tags give you the power to personalize and automate interactions at scale. This guide will walk you through how to create, manage, and...
How to Set Up Keyword Automated Responses Across Channels
Last Updated: 29 May 2025With Chitchatbot.ai, you can set up simple, keyword-based automations to instantly reply when users send specific phrases across Instagram, Facebook Messenger, Web Chat, or any connected channel. While keyword responses are ideal for basic messages like greetings or quick support phrases, we encourage using AI integrations for more advanced queries. Keyword triggers are best for...
How to Notify Admins on app.chitchatbot.ai
Last Updated: 29 May 2025Admin notifications are an essential feature in app.chitchatbot.ai, helping you stay on top of important events and customer interactions. Whether you’re managing escalations, monitoring chatbot performance, or ensuring prompt responses from your team, this feature ensures the right people are alerted at the right time. This guide will show you how to set up and...
How to Use Saved Replies in the Inbox on app.chitchatbot.ai
Last Updated: 29 May 2025Saved Replies are a powerful time-saving tool in app.chitchatbot.ai that lets you store and reuse frequently sent messages—such as greetings, support answers, or follow-ups—directly from your Inbox. With this feature, you can respond faster, stay consistent, and keep customer communication professional and efficient. ✅ What Are Saved Replies? Saved Replies are pre-written, reusable messages that...
How to Filter Conversations in the Inbox on app.chitchatbot.ai
Last Updated: 29 May 2025Efficiently managing your inbox is essential for delivering fast, personalized, and organized customer support. With app.chitchatbot.ai, the conversation filtering system helps you narrow down chats by various criteria so you can focus on what matters most—whether it’s high-priority tickets, unassigned inquiries, or platform-specific messages. This guide walks you through all the ways you can filter...
How to Use Personas in app.chitchatbot.ai
Last Updated: 29 May 2025Personas allow you to customize your chatbot’s identity by changing its display name and profile image—specifically within Facebook Messenger conversations. This feature helps you deliver more humanized, engaging, and brand-aligned communication to your audience. 💡 What is a Bot Persona? A bot persona is how your Messenger chatbot appears to users during conversations. Each persona...
How to Enable or Disable the Messenger Composer in app.chitchatbot.ai
Last Updated: 29 May 2025The Messenger Composer in app.chitchatbot.ai is the text input box users see during a Messenger conversation. Enabling or disabling this feature gives you more control over how users interact with your chatbot—whether you want free-form messages or a guided, button-only experience. This guide walks you through how to toggle the composer on or off and...
How to Send a Flow from the Inbox in app.chitchatbot.ai
Last Updated: 29 May 2025Sending a flow directly from the Inbox in app.chitchatbot.ai allows you to instantly guide users, resolve issues, and automate responses in real-time. Whether you’re assisting with support, qualifying leads, or re-engaging inactive users, this feature helps you act fast—without switching tabs or losing context. 🛠 Step-by-Step: Send a Flow from the Inbox 🎯 Use Cases...
How to Import Contacts into app.chitchatbot.ai
Last Updated: 29 May 2025Importing contacts into app.chitchatbot.ai is a simple yet powerful way to grow your audience and start automating conversations across channels like WhatsApp, SMS, and more. Whether you’re switching from another chatbot platform or uploading a list of phone numbers, this guide will walk you through the process step-by-step. 🔄 Where to Start 🧠 Supported Contact...
📞 Voice Automation with Twilio on ChitChatBot.ai
Last Updated: 29 May 2025Voice automation empowers your business to deliver instant, hands-free customer support through intelligent voice bots. By integrating with Twilio, ChitChatBot makes it easy to build, deploy, and manage powerful conversational experiences for voice channels. With voice bots, you can automate call center tasks, manage inbound calls, provide 24/7 support, and even transfer live calls to...
📍 How to Get a User’s Location in app.chitchatbot.ai
Last Updated: 28 May 2025Collecting a user’s location is a powerful way to personalize interactions, offer region-specific services, and streamline experiences based on geography. In app.chitchatbot.ai, it’s easy to request and store a user’s location data—especially on channels like Facebook Messenger and WhatsApp, where native location sharing is supported. This guide will walk you through how to request a...
📲 Get Started with SMS Automation Using Twilio
Last Updated: 28 May 2025SMS automation allows your business to engage with customers worldwide through simple, direct, and effective text messaging. With our integration with Twilio, you can send and receive SMS messages, no matter where your business is based. We handle the technical complexities—so you can focus on results. Plus, your customers can easily opt out of SMS...
ChitChatBot System Variables & Account Fields
Last Updated: 28 May 2025Account Fields aka system variables in app.chitchatbot.ai are predefined placeholders that dynamically pull user or conversation-specific data into your chatbot flows. These variables are automatically populated by the platform, helping you personalize interactions and streamline bot functionality. In this guide, you’ll learn: 🔧 What Are System Variables? System variables (also called account fields) are created...
🛍️ WhatsApp Commerce: Connect & Manage Product Catalogs with ChitChatBot.ai
Last Updated: 28 May 2025With WhatsApp Commerce integrated into ChitChatBot.ai, businesses can showcase products, enable customers to browse and add items to a cart—all directly inside the WhatsApp chat interface. This offers a seamless, personalized shopping experience and boosts conversion without redirecting users to external sites. ✅ Getting Started 1. Create a Meta Product Catalog All WhatsApp Commerce products...
🗣️ How to Convert Speech to Text with OpenAI
Last Updated: 28 May 2025You can easily convert voice messages into text using OpenAI’s Whisper model integrated into Chitchatbot.ai. This is especially useful for building voice-based chatbots across social, web, and messaging channels. 🔗 Step 1: Connect OpenAI Before using the speech-to-text feature, make sure OpenAI is connected to your account. 🎙️ Step 2: Collect the Audio Input You’ll...
Editing an Image Using Google Gemini
Last Updated: 22 May 2025This guide walks you through how to edit an image using the Google Gemini integration inside Chitchatbot.ai. Whether you’re modifying a user-uploaded image or enhancing visuals through automation, Google Gemini makes image editing fast and intelligent. 🔗 Step 1: Connect Google Gemini Before using the image editing feature, make sure your Gemini integration is set...
CRM Pipeline Management in Chitchatbot.ai
Last Updated: 28 May 2025Pipeline is a powerful CRM tool inside Chitchatbot.ai that helps you manage, organize, and nurture contacts and opportunities—whether you’re tracking sales leads, managing support tickets, or qualifying prospects. With its drag-and-drop simplicity, it’s a flexible alternative to traditional CRM systems. 🌟 Key Features 🚀 Getting Started 1. Accessing the Pipeline Go to your Chitchatbot.ai dashboard...
Appointment Scheduling Using OpenAI or Google Gemini
Last Updated: 21 May 2025Combine the power of OpenAI or Google Gemini with Chitchatbot.ai’s Appointment Scheduling Manager to let users book appointments seamlessly—right from your chatbot, across any channel, including voice and SMS. Customers can now book without needing to click external links—everything happens in the conversation. 📅 Step 1: Set Up Your Calendar Before integrating AI, first set...
Appointment Scheduling Manager – Set Up Your Calendar
Last Updated: 21 May 2025The Appointment Scheduling Manager in Chitchatbot.ai helps your business simplify booking and manage appointments seamlessly. With it, you can: 🚀 Getting Started with Appointment Scheduling 1. Create Your Calendar 📍 Go to: Tools > Appointment Scheduling → Click Add ✏️ You can customize these flows anytime under Flows. Just look for flows named after your...
Enhance Customer Support with ChatGPT (OpenAI Integration)
Last Updated: 21 May 2025Chitchatbot.ai integrates with OpenAI’s ChatGPT to help you deliver faster, smarter, and more cost-effective customer service—without needing to scale your human support team. With this integration, your bot can instantly handle a wide range of customer queries across any connected channel—24/7—boosting satisfaction while saving time and resources. 🧠 Why Use ChatGPT in Your Chatbot? 🧩...
How to Automatically Reply to Instagram Comments
Last Updated: 21 May 2025Keeping up with comments on your Instagram posts and reels can be overwhelming—but it’s also a golden opportunity to start meaningful conversations. With app.chitchatbot.ai, you can automatically reply to Instagram comments and instantly send personalized messages to commenters via Instagram Direct. This guide walks you through setting up Instagram Comment Automation, along with real use...
How to Rename Your Account and Change Your Profile Image on app.chitchatbot.ai
Last Updated: 21 May 2025Your account name and profile image are essential for personalising your experience on app.chitchatbot.ai. Whether you’re updating your details for branding purposes or simply refreshing your profile, this guide will walk you through the process step by step. Always use a relevant name that describes your business clearly, it’s even more important when you are...