Platform
Platform
Managing Your Ecommerce Products on Chitchatbot
Last Updated: 5 June 2025Chitchatbot makes it easy to manage your eCommerce products! Here’s how to add, edit, and import products. ➕ Add a Product 1️⃣ Go to Tools > eCommerce > Add Product.2️⃣ Fill in your product information: 📥 Import Products from Google Sheets or CSV 1️⃣ Click “Import Products” in the eCommerce section.2️⃣ Click “Get Template File”...
Adding Ecommerce Categories
Last Updated: 5 June 2025Categories are a great way to segment your products into groups, making it easier to organize your inventory in the eCommerce module of Chitchatbot. To get started, navigate to:Chitchatbot.ai > Tools > E-commerce > Categories You’ll see a table listing your current categories, including the number of subcategories for each. ➕ Create a New Category...
How to Sell with the Webshop
Last Updated: 5 June 2025Chitchatbot’s Webshop lets your customers easily place orders online—no matter where they interact with your business. It works across all channels: Messenger, SMS, WhatsApp, Telegram, and more! 🔧 Setting Up Your Webshop 1️⃣ Go to E-commerce in your Chitchatbot dashboard and add your products.2️⃣ Use the {{shop_link}} system field to share your webshop: 📈 Display...
How to Use Your Own Custom Checkout Page with Chitchatbot
Last Updated: 5 June 2025Chitchatbot comes with a default checkout page that supports Stripe, PayPal (recommended), or Razorpay for secure payments. However, you also have the option to connect your own custom checkout page to your chatbot. This means that when customers click the “Checkout” button in your chatbot, they will be redirected directly to your personalized checkout experience....
🛍️ Introduction to Chitchatbot’s Built-in eCommerce Module
Last Updated: 5 June 2025In this article, we’ll walk you through an overview of Chitchatbot’s integrated eCommerce module and how to set up a simple eCommerce flow. 👉 To get started:Go to Tools → E-commerce. 🔧 What Can You Do in the eCommerce Module? Here’s what’s possible within Chitchatbot’s eCommerce module: ✅ Create Products & Import Products ✅ Create...
🛍️ eCommerce Settings on ChitChatbot.ai
Last Updated: 5 June 2025The eCommerce module in ChitChatbot.ai offers separate settings for configuring every aspect of your online store’s experience, including: 🛒 Checkout Settings 🚚 Shipping Settings 💳 Payment Settings ⚙️ General Settings 📌 Summary With ChitChatbot.ai’s eCommerce settings, you can fine-tune every aspect of your customers’ shopping experience—from how they pay and receive their orders to how...
Messenger Lists For Marketing Messages – Recurring Notifications on Messenger
Last Updated: 5 June 2025Messenger Lists enable businesses to send multiple messages to customers who have explicitly opted in—beyond the typical 24-hour messaging window. This feature is ideal for promotional messages and customer engagement, helping businesses nurture relationships and boost sales. With average opt-in rates around 50%, Messenger Lists are designed to drive conversions across your sales funnel. They...
ChitChatBot and GDPR Compliance
Last Updated: 5 June 2025The General Data Protection Regulation (GDPR) is a European Union law that protects users’ privacy and personal data. It ensures that users have control over how their data is collected, stored, and shared. We’re happy to confirm that ChitChatBot.ai is fully GDPR compliant. We handle user data responsibly and provide transparency at every step. To...
Dynamic Multiple Choice Options
Last Updated: 4 June 2025Dynamic Multiple Choice lets your bot present questions and generate answer options dynamically using data from external sources like APIs or Google Sheets. This is especially useful for quizzes, surveys, or lead qualification. In most cases you won’t need dynamic options and you can simply type your individual choices manually. How to Set Up Dynamic...
How to Format Date and Time
Last Updated: 4 June 2025Formatting date and time is crucial for serving customers in different regions, as date and time formats vary across countries and cultures. ChitChatbot makes it easy to customize how your bot displays dates and times to match your users’ preferences. Here’s a step-by-step guide to help you set up date and time formatting within your...
Math Calculations Inside Your Chatbot
Last Updated: 4 June 2025ChitChatbot allows you to perform not just basic calculations like addition, subtraction, multiplication, and division, but also advanced mathematical and scientific calculations. Let’s walk through how to do this and what operators, functions, and constants you can use. How to Perform Calculations Example: Calculating (A + B) * (A – B) Suppose you want to...
How to Enable Development Mode – Test Bot for Admins Only
Last Updated: 4 June 2025ChitChatbot allows you to restrict access to your bot so that only account admins can interact with it. This is known as Development Mode and is ideal when you want to build, test, or temporarily deactivate your bot without exposing it to customers or clients. Enabling Development Mode Once enabled, your bot will only respond...
External Requests & Dynamic Content in Chitchatbot.ai
Last Updated: 4 June 2025Supercharge your chatbot by connecting it to any API! With Chitchatbot.ai’s External Request feature, you can pull real-time data from external systems (like CRMs, databases, or weather APIs) and deliver personalized experiences. Combine this with Dynamic Content to generate tailored messages on-the-fly. 🔌 1. How to Use External Requests Integrate any API in 3 simple steps: 💡 Use Case:...
How to Provide Your Own Language Translations for Built-in Flows
Last Updated: 4 June 2025In ChitChatBot, you can create your own translations for the built-in flows by exporting the content, translating it into your preferred language, and then importing the translated version back into your account. This allows you to customize the chatbot experience for your specific audience. How to Enable This Feature This feature is disabled by default...
How to Implement a Referral System
Last Updated: 4 June 2025Encouraging your users to refer their friends to your chatbot is one of the most effective ways to grow your contact list. ChitChatBot has a built-in referral system that automatically tracks referrals and triggers specific actions when a user successfully refers a new or existing contact. 🔔 Note: A user cannot refer themselves. Steps to...
How to Add Webchat to Your Website
Last Updated: 4 June 2025Webchat allows you to add a chatbot to your website without relying on platforms like Facebook, Telegram, WhatsApp, or Instagram. Your customers don’t need an account to chat with your bot! Adding the Webchat Code to Your Website Using Webchat as a Single Page Webchat Plugin Customization Options Here’s a summary of available options for...
How to Extract Data from JSON
Last Updated: 4 June 2025JSON (JavaScript Object Notation) is a widely used data format for exchanging data between systems. Now, with AI models like ChatGPT, Claude, or Gemini, you can analyze conversations or images and generate JSON responses. On ChitChatbot.ai, you can easily extract data from these JSON responses and store it in multiple custom fields. What is the...
How to Connect Your Google, Facebook, or Microsoft Account for Login
Last Updated: 4 June 2025ChitChatbot.ai makes it easy to log in using your Google, Facebook, Microsoft, or email account. Connect an Account To connect an account to your ChitChatbot.ai profile: Managing Your Accounts ✅ To connect a Google or email account: ✅ To disconnect your Google account: ✅ To remove or change the connected email account: ✅ To disconnect...
API Documentation For ChitChatBot.ai
Last Updated: 4 June 2025Access the ChitChatbot.ai API documentation here:👉 API Documentation How to Authorize and Use the API You’re now ready to interact with the secured API! Additional API Tools ChitChatbot.ai also offers a set of utility APIs for common tasks like:✅ Formatting phone numbers✅ Converting text to uppercase/lowercase✅ And more! You can explore these tools here:👉 Utility...
How to Copy Flows & Entire Bot Builds Using Templates
Last Updated: 4 June 2025Managing multiple businesses or chatbot projects? ChitChatbot.ai makes it easy to copy flows between pages or even duplicate entire bot builds to different accounts. Here’s how you can do it: Copying Flows Between Pages Copying a flow from one page to another saves you time and ensures consistency across your chatbot experiences. Steps to Copy...
File and Video Size Limits on ChitChatbot.ai
Last Updated: 4 June 2025To ensure optimal performance and compatibility across messaging channels, here are the recommended file size guidelines: Video & Audio Files Files (Documents, PDFs, etc.) Images & GIFs Channel-Specific Limits
QR Codes & Magic Links on ChitChatbot.ai
Last Updated: 4 June 2025On the ChitChatbot.ai platform, you have access to two powerful tools for creating QR codes and generating subscriber growth: QR Codes and Magic Links. QR Codes Tool The QR Codes Tool lets you link directly to a flow of your choice, selected from a convenient dropdown menu. Once created, the static QR code can be...
Entry Point Links & Referral Parameters
Last Updated: 4 June 2025Entry Point Links are special bot links that allow your customers to easily reach your chatbot. They not only make it simple for customers to connect with your bot from various channels, but they also enable tracking of link effectiveness and can trigger specific conversations when the link is opened. Use Entry Point Links on...
HubSpot Integration with ChitChatBot.ai
Last Updated: 3 June 2025HubSpot is a widely used CRM platform that many businesses rely on, even though ChitChatBot.ai also offers a built-in CRM with pipeline management. If you prefer to integrate with HubSpot, you can easily do so using our External API Request feature. Here’s how to set it up: Step 1: Create a Private App in HubSpot...
Analytics in ChitChatBot.ai
Last Updated: 3 June 2025Understanding your analytics is essential for optimizing your chatbot performance and subscriber growth. In ChitChatBot.ai, the Analytics Dashboard provides comprehensive insights to help you track and improve your results. 📈 New User Analytics Acquiring subscribers is the foundation for growing your business. ChitChatBot.ai’s dashboard offers detailed analytics on new users to help you refine your...
How to Connect MailChimp with ChitChatBot.ai
Last Updated: 3 June 2025Integrating MailChimp with ChitChatBot.ai enhances your omnichannel marketing approach, seamlessly blending your email marketing efforts with Messenger and chatbot campaigns. This combination unlocks multiple possibilities to engage and convert your audience across channels. Here’s a simple step-by-step guide to integrate MailChimp with ChitChatBot.ai: Step-by-Step Guide ✅ Step 1: Access Integrations ✅ Step 2: Locate MailChimp...
How to Connect PayPal with ChitChatBot.ai
Last Updated: 5 June 2025PayPal is a widely recognized and trusted international payment gateway that enables you to accept payments from customers worldwide. If your business or eCommerce store serves a global audience, integrating PayPal with ChitChatBot.ai will help you streamline your payment process and increase your reach. Below is a step-by-step guide to help you connect PayPal to...
How to Connect ChitChatBot to Zapier
Last Updated: 3 June 2025Integrating ChitChatBot with Zapier enables you to automate workflows and seamlessly send data between your chatbot and thousands of other apps. Whether you want to pass chatbot data to another platform or trigger actions in ChitChatBot based on external events, here’s how to set it up. Step 1: Locate the Zapier Integration Step 2: Connect...
How to Find and Connect the ChitChatBot Make.com (formerly Integromat) App
Last Updated: 3 June 2025Integrating ChitChatBot with Make (formerly Integromat) allows you to create automated workflows that seamlessly exchange data between your chatbot and other platforms. Here’s how to get started. Step 1: Locate the Make Integration Step 2: Connect ChitChatBot to Make Sending Data from ChitChatBot to Make ChitChatBot.ai offers several built-in triggers to send data to Make....
How to Block a Contact in app.chitchatbot.ai
Last Updated: 3 June 2025Blocking a contact in app.chitchatbot.ai is a quick and effective way to manage unwanted interactions. Whether you’re dealing with spam, inappropriate messages, or low-quality leads, blocking contacts helps ensure your chatbot experience remains efficient and professional. Here’s how to do it step by step, along with practical use cases and expert tips to help you...
How to Archive a Conversation in app.chitchatbot.ai
Last Updated: 3 June 2025Archiving conversations in app.chitchatbot.ai is a smart way to keep your inbox clean and organised. Whether you’re decluttering active chats or storing important interactions for later, archiving makes it easy to manage your workspace. This step-by-step guide will walk you through the archiving process, plus offer practical tips, best practices, and how to view archived...
How to Delete a Contact in app.chitchatbot.ai
Last Updated: 30 May 2025Keeping your contact list up to date is essential for successful chatbot campaigns and efficient communication. Whether you’re removing outdated contacts or cleaning up inactive users, app.chitchatbot.ai makes it straightforward to delete contacts from your account. Follow the steps below to ensure you manage your contacts safely and effectively. Deleting a Contact: Step-by-Step ⚠️ Important...
How to Assign a Conversation to an Admin or Team in app.chitchatbot.ai
Last Updated: 30 May 2025Efficiently managing conversations is crucial to ensuring great customer experiences and smooth team collaboration. In app.chitchatbot.ai, assigning conversations to specific admins or teams helps distribute tasks effectively—whether you’re dealing with customer support, sales leads, or internal questions. Here’s a step-by-step guide to help you make the most of this feature. 1️⃣ Create Your Inbox Team...
Step-by-Step Guide: Mark a Conversation as Follow-Up
Last Updated: 30 May 2025🔹 In the Inbox: 🔹 In the Flow Builder: Practical Tips ✅ Use Follow-Ups for Priority TasksFlag conversations that require additional action, whether it’s scheduling a call, clarifying a query, or completing a task. ✅ Combine with Pipelines, Tags or NotesFor better organisation, use pipelines, tags or notes alongside follow-ups. This helps you keep track...
How to View Actions Performed in the Inbox on app.chitchatbot.ai
Last Updated: 30 May 2025The Inbox in app.chitchatbot.ai is an invaluable tool for monitoring, managing, and understanding your chatbot’s interactions with users. Whether you’re troubleshooting, optimising workflows, or simply staying updated on user activity, viewing the actions performed within the inbox is essential. This guide will walk you through the steps and share practical tips to help you make...
How to Add a Note to a Contact in the Inbox on app.chitchatbot.ai
Last Updated: 30 May 2025Adding notes to contacts in app.chitchatbot.ai is a smart way to keep track of important details, follow-ups, or unique preferences. Whether you’re managing support conversations, sales leads, or simply staying organized, notes help ensure nothing gets overlooked. Here’s how to use this feature effectively. Step-by-Step Guide to Adding a Note ✏️ Quick Tip: Notes are...
How to Transfer Conversations to a Human or Bot in app.chitchatbot.ai
Last Updated: 30 May 2025Transferring conversations between bots and human agents is a key feature in app.chitchatbot.ai. It ensures seamless communication, faster resolution of queries, and a better overall experience for your users. Why Transfer Conversations? Transferring conversations can: How to Transfer Conversations to a Human Agent When you transfer a conversation to a human agent: Method 1: From...
How to Send Conversion Events to Facebook Using app.chitchatbot.ai
Last Updated: 30 May 2025Tracking conversions is essential to measure the impact of your Facebook ad campaigns and improve their effectiveness. By sending conversion events to Facebook from app.chitchatbot.ai, you can gain deeper insights into how users interact with your chatbot and optimize your advertising performance. This guide will walk you through the step-by-step process of setting up and...
Segment Your Audience with Tags on app.chitchatbot.ai
Last Updated: 29 May 2025Tags are an essential feature in app.chitchatbot.ai, allowing you to segment, organize, and manage your subscribers efficiently. Whether you’re launching a marketing campaign, offering multiple products or services, or performing subscriber analysis, tags give you the power to personalize and automate interactions at scale. This guide will walk you through how to create, manage, and...
How to Set Up Keyword Automated Responses Across Channels
Last Updated: 29 May 2025With Chitchatbot.ai, you can set up simple, keyword-based automations to instantly reply when users send specific phrases across Instagram, Facebook Messenger, Web Chat, or any connected channel. While keyword responses are ideal for basic messages like greetings or quick support phrases, we encourage using AI integrations for more advanced queries. Keyword triggers are best for...
How to Notify Admins on app.chitchatbot.ai
Last Updated: 29 May 2025Admin notifications are an essential feature in app.chitchatbot.ai, helping you stay on top of important events and customer interactions. Whether you’re managing escalations, monitoring chatbot performance, or ensuring prompt responses from your team, this feature ensures the right people are alerted at the right time. This guide will show you how to set up and...
How to Use Saved Replies in the Inbox on app.chitchatbot.ai
Last Updated: 29 May 2025Saved Replies are a powerful time-saving tool in app.chitchatbot.ai that lets you store and reuse frequently sent messages—such as greetings, support answers, or follow-ups—directly from your Inbox. With this feature, you can respond faster, stay consistent, and keep customer communication professional and efficient. ✅ What Are Saved Replies? Saved Replies are pre-written, reusable messages that...
How to Filter Conversations in the Inbox on app.chitchatbot.ai
Last Updated: 29 May 2025Efficiently managing your inbox is essential for delivering fast, personalized, and organized customer support. With app.chitchatbot.ai, the conversation filtering system helps you narrow down chats by various criteria so you can focus on what matters most—whether it’s high-priority tickets, unassigned inquiries, or platform-specific messages. This guide walks you through all the ways you can filter...
How to Use Personas in app.chitchatbot.ai
Last Updated: 29 May 2025Personas allow you to customize your chatbot’s identity by changing its display name and profile image—specifically within Facebook Messenger conversations. This feature helps you deliver more humanized, engaging, and brand-aligned communication to your audience. 💡 What is a Bot Persona? A bot persona is how your Messenger chatbot appears to users during conversations. Each persona...
How to Enable or Disable the Messenger Composer in app.chitchatbot.ai
Last Updated: 29 May 2025The Messenger Composer in app.chitchatbot.ai is the text input box users see during a Messenger conversation. Enabling or disabling this feature gives you more control over how users interact with your chatbot—whether you want free-form messages or a guided, button-only experience. This guide walks you through how to toggle the composer on or off and...
How to Send a Flow from the Inbox in app.chitchatbot.ai
Last Updated: 29 May 2025Sending a flow directly from the Inbox in app.chitchatbot.ai allows you to instantly guide users, resolve issues, and automate responses in real-time. Whether you’re assisting with support, qualifying leads, or re-engaging inactive users, this feature helps you act fast—without switching tabs or losing context. 🛠 Step-by-Step: Send a Flow from the Inbox 🎯 Use Cases...
How to Import Contacts into app.chitchatbot.ai
Last Updated: 29 May 2025Importing contacts into app.chitchatbot.ai is a simple yet powerful way to grow your audience and start automating conversations across channels like WhatsApp, SMS, and more. Whether you’re switching from another chatbot platform or uploading a list of phone numbers, this guide will walk you through the process step-by-step. 🔄 Where to Start 🧠 Supported Contact...
📞 Voice Automation with Twilio on ChitChatBot.ai
Last Updated: 29 May 2025Voice automation empowers your business to deliver instant, hands-free customer support through intelligent voice bots. By integrating with Twilio, ChitChatBot makes it easy to build, deploy, and manage powerful conversational experiences for voice channels. With voice bots, you can automate call center tasks, manage inbound calls, provide 24/7 support, and even transfer live calls to...
📍 How to Get a User’s Location in app.chitchatbot.ai
Last Updated: 28 May 2025Collecting a user’s location is a powerful way to personalize interactions, offer region-specific services, and streamline experiences based on geography. In app.chitchatbot.ai, it’s easy to request and store a user’s location data—especially on channels like Facebook Messenger and WhatsApp, where native location sharing is supported. This guide will walk you through how to request a...
📲 Get Started with SMS Automation Using Twilio
Last Updated: 28 May 2025SMS automation allows your business to engage with customers worldwide through simple, direct, and effective text messaging. With our integration with Twilio, you can send and receive SMS messages, no matter where your business is based. We handle the technical complexities—so you can focus on results. Plus, your customers can easily opt out of SMS...
ChitChatBot System Variables & Account Fields
Last Updated: 28 May 2025Account Fields aka system variables in app.chitchatbot.ai are predefined placeholders that dynamically pull user or conversation-specific data into your chatbot flows. These variables are automatically populated by the platform, helping you personalize interactions and streamline bot functionality. In this guide, you’ll learn: 🔧 What Are System Variables? System variables (also called account fields) are created...
WhatsApp Commerce: Connect & Manage Product Catalogs with ChitChatBot.ai
Last Updated: 5 June 2025With WhatsApp Commerce integrated into ChitChatBot.ai, businesses can showcase products, enable customers to browse and add items to a cart—all directly inside the WhatsApp chat interface. This offers a seamless, personalized shopping experience and boosts conversion without redirecting users to external sites. ✅ Getting Started 1. Create a Meta Product Catalog All WhatsApp Commerce products...
🗣️ How to Convert Speech to Text with OpenAI
Last Updated: 28 May 2025You can easily convert voice messages into text using OpenAI’s Whisper model integrated into Chitchatbot.ai. This is especially useful for building voice-based chatbots across social, web, and messaging channels. 🔗 Step 1: Connect OpenAI Before using the speech-to-text feature, make sure OpenAI is connected to your account. 🎙️ Step 2: Collect the Audio Input You’ll...
Editing an Image Using Google Gemini
Last Updated: 22 May 2025This guide walks you through how to edit an image using the Google Gemini integration inside Chitchatbot.ai. Whether you’re modifying a user-uploaded image or enhancing visuals through automation, Google Gemini makes image editing fast and intelligent. 🔗 Step 1: Connect Google Gemini Before using the image editing feature, make sure your Gemini integration is set...
CRM Pipeline Management in Chitchatbot.ai
Last Updated: 28 May 2025Pipeline is a powerful CRM tool inside Chitchatbot.ai that helps you manage, organize, and nurture contacts and opportunities—whether you’re tracking sales leads, managing support tickets, or qualifying prospects. With its drag-and-drop simplicity, it’s a flexible alternative to traditional CRM systems. 🌟 Key Features 🚀 Getting Started 1. Accessing the Pipeline Go to your Chitchatbot.ai dashboard...
Appointment Scheduling Using OpenAI or Google Gemini
Last Updated: 21 May 2025Combine the power of OpenAI or Google Gemini with Chitchatbot.ai’s Appointment Scheduling Manager to let users book appointments seamlessly—right from your chatbot, across any channel, including voice and SMS. Customers can now book without needing to click external links—everything happens in the conversation. 📅 Step 1: Set Up Your Calendar Before integrating AI, first set...
Appointment Scheduling Manager – Set Up Your Calendar
Last Updated: 21 May 2025The Appointment Scheduling Manager in Chitchatbot.ai helps your business simplify booking and manage appointments seamlessly. With it, you can: 🚀 Getting Started with Appointment Scheduling 1. Create Your Calendar 📍 Go to: Tools > Appointment Scheduling → Click Add ✏️ You can customize these flows anytime under Flows. Just look for flows named after your...
Enhance Customer Support with ChatGPT (OpenAI Integration)
Last Updated: 21 May 2025Chitchatbot.ai integrates with OpenAI’s ChatGPT to help you deliver faster, smarter, and more cost-effective customer service—without needing to scale your human support team. With this integration, your bot can instantly handle a wide range of customer queries across any connected channel—24/7—boosting satisfaction while saving time and resources. 🧠 Why Use ChatGPT in Your Chatbot? 🧩...
How to Automatically Reply to Instagram Comments
Last Updated: 16 June 2025Keeping up with comments on your Instagram posts and reels can be overwhelming—but it’s also a golden opportunity to start meaningful conversations. With app.chitchatbot.ai, you can automatically reply to Instagram comments and instantly send personalized messages to commenters via Instagram Direct. This guide walks you through setting up Instagram Comment Automation, along with real use...
How to Rename Your Account and Change Your Profile Image on app.chitchatbot.ai
Last Updated: 21 May 2025Your account name and profile image are essential for personalising your experience on app.chitchatbot.ai. Whether you’re updating your details for branding purposes or simply refreshing your profile, this guide will walk you through the process step by step. Always use a relevant name that describes your business clearly, it’s even more important when you are...