Channels
Channels
Last Updated: 3 June 2025
Facebook Messenger
Last Updated: 5 June 2025
Instagram DMs
Last Updated: 16 June 2025
Telegram
Last Updated: 29 May 2025
Voice / Phone
Last Updated: 29 May 2025
Webchat
Last Updated: 4 June 2025
Last Updated: 5 June 2025
How to Connect MailChimp with ChitChatBot.ai
Last Updated: 3 June 2025Integrating MailChimp with ChitChatBot.ai enhances your omnichannel marketing approach, seamlessly blending your email marketing efforts with Messenger and chatbot campaigns. This combination unlocks multiple possibilities to engage and convert your audience across channels. Here’s a simple step-by-step guide to integrate MailChimp with ChitChatBot.ai: Step-by-Step Guide ✅ Step 1: Access Integrations ✅ Step 2: Locate MailChimp...
How to Assign a Conversation to an Admin or Team in app.chitchatbot.ai
Last Updated: 30 May 2025Efficiently managing conversations is crucial to ensuring great customer experiences and smooth team collaboration. In app.chitchatbot.ai, assigning conversations to specific admins or teams helps distribute tasks effectively—whether you’re dealing with customer support, sales leads, or internal questions. Here’s a step-by-step guide to help you make the most of this feature. 1️⃣ Create Your Inbox Team...
How to Add a Note to a Contact in the Inbox on app.chitchatbot.ai
Last Updated: 30 May 2025Adding notes to contacts in app.chitchatbot.ai is a smart way to keep track of important details, follow-ups, or unique preferences. Whether you’re managing support conversations, sales leads, or simply staying organized, notes help ensure nothing gets overlooked. Here’s how to use this feature effectively. Step-by-Step Guide to Adding a Note ✏️ Quick Tip: Notes are...
How to Transfer Conversations to a Human or Bot in app.chitchatbot.ai
Last Updated: 30 May 2025Transferring conversations between bots and human agents is a key feature in app.chitchatbot.ai. It ensures seamless communication, faster resolution of queries, and a better overall experience for your users. Why Transfer Conversations? Transferring conversations can: How to Transfer Conversations to a Human Agent When you transfer a conversation to a human agent: Method 1: From...
How to Send Conversion Events to Facebook Using app.chitchatbot.ai
Last Updated: 30 May 2025Tracking conversions is essential to measure the impact of your Facebook ad campaigns and improve their effectiveness. By sending conversion events to Facebook from app.chitchatbot.ai, you can gain deeper insights into how users interact with your chatbot and optimize your advertising performance. This guide will walk you through the step-by-step process of setting up and...
Segment Your Audience with Tags on app.chitchatbot.ai
Last Updated: 29 May 2025Tags are an essential feature in app.chitchatbot.ai, allowing you to segment, organize, and manage your subscribers efficiently. Whether you’re launching a marketing campaign, offering multiple products or services, or performing subscriber analysis, tags give you the power to personalize and automate interactions at scale. This guide will walk you through how to create, manage, and...
How to Notify Admins on app.chitchatbot.ai
Last Updated: 29 May 2025Admin notifications are an essential feature in app.chitchatbot.ai, helping you stay on top of important events and customer interactions. Whether you’re managing escalations, monitoring chatbot performance, or ensuring prompt responses from your team, this feature ensures the right people are alerted at the right time. This guide will show you how to set up and...
How to Filter Conversations in the Inbox on app.chitchatbot.ai
Last Updated: 29 May 2025Efficiently managing your inbox is essential for delivering fast, personalized, and organized customer support. With app.chitchatbot.ai, the conversation filtering system helps you narrow down chats by various criteria so you can focus on what matters most—whether it’s high-priority tickets, unassigned inquiries, or platform-specific messages. This guide walks you through all the ways you can filter...
How to Enable or Disable the Messenger Composer in app.chitchatbot.ai
Last Updated: 29 May 2025The Messenger Composer in app.chitchatbot.ai is the text input box users see during a Messenger conversation. Enabling or disabling this feature gives you more control over how users interact with your chatbot—whether you want free-form messages or a guided, button-only experience. This guide walks you through how to toggle the composer on or off and...
Get Started with Telegram Automation on ChitChatBot.ai
Last Updated: 29 May 2025ChitChatBot makes it easy to automate conversations on Telegram by connecting your custom Telegram bot to powerful visual flows. Whether you’re handling support, sending updates, or building interactive bots, you can create scalable Telegram experiences—without writing a single line of code. 🔧 Step-by-Step Setup 1. Create Your Telegram Bot Using BotFather To create a bot...
📞 Voice Automation with Twilio on ChitChatBot.ai
Last Updated: 29 May 2025Voice automation empowers your business to deliver instant, hands-free customer support through intelligent voice bots. By integrating with Twilio, ChitChatBot makes it easy to build, deploy, and manage powerful conversational experiences for voice channels. With voice bots, you can automate call center tasks, manage inbound calls, provide 24/7 support, and even transfer live calls to...
📲 Get Started with SMS Automation Using Twilio
Last Updated: 28 May 2025SMS automation allows your business to engage with customers worldwide through simple, direct, and effective text messaging. With our integration with Twilio, you can send and receive SMS messages, no matter where your business is based. We handle the technical complexities—so you can focus on results. Plus, your customers can easily opt out of SMS...
ChitChatBot System Variables & Account Fields
Last Updated: 28 May 2025Account Fields aka system variables in app.chitchatbot.ai are predefined placeholders that dynamically pull user or conversation-specific data into your chatbot flows. These variables are automatically populated by the platform, helping you personalize interactions and streamline bot functionality. In this guide, you’ll learn: 🔧 What Are System Variables? System variables (also called account fields) are created...
Instagram DM Automation with ChitChatBot.ai
Last Updated: 28 May 2025Instagram Automation allows businesses and creators to manage Instagram Direct Messages (DMs) using a chatbot—making it easier to respond instantly, streamline engagement, and improve customer service directly within Instagram. ✅ Requirements for Instagram Automation To use Instagram automation via ChitChatBot.ai, ensure you meet the following: 💡 Note: Meta now allows standalone Instagram accounts to connect...
WhatsApp Commerce: Connect & Manage Product Catalogs with ChitChatBot.ai
Last Updated: 5 June 2025With WhatsApp Commerce integrated into ChitChatBot.ai, businesses can showcase products, enable customers to browse and add items to a cart—all directly inside the WhatsApp chat interface. This offers a seamless, personalized shopping experience and boosts conversion without redirecting users to external sites. ✅ Getting Started 1. Create a Meta Product Catalog All WhatsApp Commerce products...
How to Automatically Reply to Instagram Comments
Last Updated: 16 June 2025Keeping up with comments on your Instagram posts and reels can be overwhelming—but it’s also a golden opportunity to start meaningful conversations. With app.chitchatbot.ai, you can automatically reply to Instagram comments and instantly send personalized messages to commenters via Instagram Direct. This guide walks you through setting up Instagram Comment Automation, along with real use...
How to Set Up Instagram Story Reply Automation
Last Updated: 21 May 2025Follow these steps to enable auto-replies for Instagram Story replies: 1. Create a New Story Automation 2. Configure Reply Tracking 3. Choose Your Response Type 4. Set Your Triggers 5. Save & Activate 💡 Real-World Use Cases 1. 🛍️ E-commerce Brands 2. 🧑💼 Service-Based Businesses 3. 📅 Event Promotions ✅ Expert Tips for Effective Auto-Replies...
Instagram Story Mention Reply Setup Guide
Last Updated: 21 May 2025Instagram Story Mention Reply is a powerful feature that enables businesses to automatically send a direct message whenever someone mentions their brand in an Instagram Story. Mentions in Stories are one of the most organic and engaging ways for users to interact with your brand. By automating responses, you can save time, increase engagement, and...
Triggers and Actions in app.chitchatbot.ai
Last Updated: 19 May 2025Triggers and actions are the backbone of any chatbot built on app.chitchatbot.ai. They allow you to create dynamic, responsive, and personalised conversations with your users. In this guide, we’ll walk you through how to set up triggers and actions, share practical examples, and provide expert tips to help you get the most out of your...
How to Send Broadcast Messages on WhatsApp Using app.chitchatbot.ai
Last Updated: 19 May 2025Sending broadcast messages on WhatsApp is a powerful way to engage with your audience, whether you’re sharing updates, promotions, or important announcements. With app.chitchatbot.ai, you can easily create and send broadcast messages to multiple contacts or groups without the hassle of manual messaging. Below is a step-by-step guide to help you get started. A WhatsApp...
How to Create and Send a WhatsApp Template Message on app.chitchatbot.ai
Last Updated: 27 March 2025Sending WhatsApp template messages from the inbox on app.chitchatbot.ai is a powerful way to streamline communication with your customers. Whether you’re sending order confirmations, appointment reminders, or promotional updates, template messages ensure consistency and professionalism. WhatsApp Messaging Rules: A Quick Recap WhatsApp messaging is divided into two types of conversations: Whenever a user interacts with...
WhatsApp Business Chatbot Setup for ChitChatBot.ai
Last Updated: 27 March 2025WhatsApp is one of the most popular messaging platforms worldwide, making it an essential tool for businesses to engage with customers. With ChitChatBot.ai, you can automate WhatsApp conversations, streamline customer interactions, and save time. This guide will walk you through everything you need to know about WhatsApp automation using ChitChatBot.ai, including setup, use cases, and...
Custom Fields in app.chitchatbot.ai
Last Updated: 13 March 2025Custom fields are a powerful feature in app.chitchatbot.ai that allow you to collect and store specific information from your users during conversations. Whether you’re gathering contact details, preferences, or other relevant data, custom fields help you tailor your chatbot interactions to meet your business needs. This guide will walk you through how to create, manage,...
How to Set Up a Poll
Last Updated: 13 March 2025Introduction Polls are a fantastic way to engage your audience, gather feedback, or make decisions collaboratively. With app.chitchatbot.ai, creating and managing polls is simple and intuitive. This guide will walk you through the process step by step, ensuring you can set up polls effortlessly. Step 1: Log in to Your app.chitchatbot.ai Account Step 2: Navigate...