Messenger Core Welcome Components
Once you’ve connected your Facebook page to the ChitChatBot.ai platform, you’re ready to start building your business bot.
To get started, there are three key configurations you need to set up for every bot:
- Greeting Message
- Welcome Message
- Conversation Starters
These are the initial messages that your audience will see when they interact with your bot. It’s important to craft them clearly, concisely, and in a personalized way, so users immediately understand what your Facebook page is all about.
1. Greeting Message
The Greeting Message is the first message users will encounter when they open a conversation with your bot. It serves as an introduction to the bot and is an opportunity to make a great first impression. A well-crafted greeting message should be friendly, welcoming, and set the tone for the interaction. This message may include a brief description of what the bot can help with, giving users an immediate understanding of the service or information available.
- Instructions: Setting up a greeting message
2. Welcome Message
The Welcome Message follows the greeting and is typically shown after the initial interaction. It’s designed to guide users further into the conversation by providing them with options or instructions. This message is essential for engaging users and can offer a personalized touch, welcoming them to the bot experience. It may also include buttons or quick replies that help users navigate through various functionalities or services your bot offers.
3. Conversational Starters
Conversational Starters are pre-configured prompts or questions that initiate interactions with users. These are helpful for guiding users in the right direction and encouraging them to engage with the bot. For example, a conversational starter could ask, “How can I assist you today?” or provide options such as “Learn more about our products” or “Get in touch with support.” These starters help users begin their journey with the bot by offering structured choices, which can make their experience more intuitive and efficient.
- Instructions: Setting up conversational starters
4. Persistent Menu Buttons
The Persistent Menu is a fixed menu that is always accessible to users throughout the conversation. It provides easy access to key features or actions, such as browsing products, contacting support, or viewing account details. Persistent menu buttons ensure that users can always quickly find important options, even if they navigate away from the current conversation. These menu items stay visible at all times, allowing users to easily return to any major function within the bot at their convenience.
- Instructions: Setting up a persistent menu
Why These Are Important:
- Greeting and Welcome Messages help users feel engaged and informed about what the bot can do right from the start.
- Conversational Starters ensure users have a smooth path to begin interacting with the bot, guiding them on how to get the most out of the service.
- Persistent Menu Buttons provide a convenient and always-accessible way to navigate the bot’s key features, making the overall experience user-friendly.
By setting these elements up correctly, you can create an efficient, welcoming, and easy-to-use experience that encourages engagement and meets your users’ needs.
