The eCommerce module in ChitChatbot.ai offers separate settings for configuring every aspect of your online store’s experience, including:

1. Payments
2. Shipping
3. Checkout

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🛒 Checkout Settings

• Checkout
  Determines where customers finalize their orders. For Shopify stores, this is fixed to Shopify’s default checkout. If you prefer customers to complete their orders outside Messenger (e.g., on your website or Amazon), do not use the ChitChatbot checkout page.
• Minimum Order Value
  Set the minimum amount a customer must spend to place an order (after discounts).
• Maximum Vendors in Cart
  Specify how many different vendors can be in a single cart. Enter “-1” for no limit.
• Require Buyer Information
  Enable the following fields to make them mandatory during checkout:
  • Buyer’s Name
  • Email Address
  • Phone Number
  • Zip Code

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🚚 Shipping Settings

• Shipping Type
  Choose how orders are fulfilled:
  1. Ship to Customer – Deliver to the customer’s provided address.
  2. Pickup in Store – Let customers collect orders at your physical store location.
  3. Both – Give customers the choice.
• Store Address
  Displayed at checkout if you allow store pickup.
• Shipping Countries
  Select which countries you ship to.
• Default Shipping Country
  By default, this is set to “United States,” but you can change it to fit your business.
• Delivery Cost
  Set the delivery fee for orders:
  • Leave blank or enter “0” for free shipping.
  • If delivery costs vary by location, use the Set Cost per Location option for detailed control.
  • For more information, see: “How to Set Delivery Cost Based on Location?”

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💳 Payment Settings

• Stripe Account
  Connect your Stripe account to receive payments.
• Alternative Payment Gateways
  No Stripe? No problem—connect your PayPal account instead. PayPal is easier to connect.
• Payment Methods
  Choose the payment options available to your customers during checkout. These appear in the checkout flow in the order listed:
  • Card
  • Apple Pay
  • PayPal
  • Google Pay
  • Alipay
  • WeChat Pay
  • Cash on Delivery
• Currency
  Select the currency for your store’s pricing and transactions.
• Currency Symbol
  Customize the symbol displayed with prices (default is “$”). If you want a space between the symbol and amount, add a space after the symbol.

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⚙️ General Settings

• Ordering Availability
  Control whether customers can place orders based on your store’s opening hours.
• Web Shop Product View
  Choose how products are displayed in your web shop: list, card, image, etc.
• Open Hours
  Set the days and times your shop is open for orders. The default is “always open,” but you can create custom schedules.
• Search Products
  Let customers search for products by sending messages in the chatbot.
• Facebook Pixel
  Integrate Facebook Pixel to track and measure ad conversions. Events tracked include:
  • ADD_TO_CART
  • INITIATE_CHECKOUT
  • PURCHASE
  • VIEW_CONTENT
• Buttons in Products
  Control which buttons appear for products in the bot (e.g., Add to Cart, Share, Save).
• Allow Customers to Rate Orders
  Let customers rate and review their orders. Reviews are visible only to bot admins.
• Send Notifications When Cart Status Changes
  Customers get notifications whenever you update their order status (notifications for cancellations and order completions cannot be turned off).

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📌 Summary

With ChitChatbot.ai’s eCommerce settings, you can fine-tune every aspect of your customers’ shopping experience—from how they pay and receive their orders to how they engage with your brand. Adjust these settings in your ChitChatbot Dashboard to make the most of your eCommerce chatbot!