You can easily convert voice messages into text using OpenAI’s Whisper model integrated into Chitchatbot.ai. This is especially useful for building voice-based chatbots across social, web, and messaging channels.

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🔗 Step 1: Connect OpenAI

Before using the speech-to-text feature, make sure OpenAI is connected to your account.

1. Log in to your Chitchatbot.ai account.
2. Go to Settings > Integrations > OpenAI.
3. Follow the instructions to connect your OpenAI API key.
   👉 Need help? Learn how to connect OpenAI →

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🎙️ Step 2: Collect the Audio Input

You’ll first need to collect the user’s voice input using a Get User Data block:

1. Add a Get User Data step to your flow.
2. Set the input type to Audio.
3. Save the audio file to a custom field (e.g., user_audio).

💡 This step allows users to send a voice message to your chatbot.

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⚙️ Step 3: Convert Audio to Text Using OpenAI

Now, use the OpenAI action to transcribe the audio.

1. Add a new step:
   Action > OpenAI > Convert Speech to Text
2. Configure the action:
   • Input: Select the custom field where the audio was saved (e.g., user_audio)
   • Output: Choose a new custom field to save the transcription (e.g., transcribed_text)

🎧 This step uses OpenAI Whisper to transcribe the user’s voice into readable text.

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💬 Step 4: Display the Transcribed Text

To show the converted text to the user:

1. Add a Text block after the OpenAI action.
2. Insert the output custom field (e.g., {{transcribed_text}}) into the message content.

✅ You can now display or reuse the text anywhere in your flow!

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🔄 Compatible Channels

This feature works seamlessly across:

• 🌐 Website widget
• 📱 Social messaging platforms
• 💬 SMS and voice-enabled bots

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💡 Common Use Cases

• Voice-to-text for support tickets or customer queries
• Audio feedback collection
• Voice-based data entry
• Hands-free chatbot interactions
• Language learning and pronunciation feedback

New inbox feature

Audio Transcription in Our Inbox — Boost Your Business Productivity!

We’ve upgraded our inbox with a powerful new feature: automatic audio transcription. Now, when you receive audio messages, their text transcription will be displayed right inside the inbox.

How this benefits your business:

• Save Time: Quickly read audio content without needing to listen, helping you respond faster.
• Improve Accessibility: Easily access and review messages in noisy environments or when audio isn’t an option.
• Enhance Productivity: Streamline communication and reduce the chance of missing important details.
• Better Record Keeping: Keep written transcripts for reference and compliance.