Facebook Messenger
Facebook Messenger
Integrating Facebook Ads with Chitchatbot
Last Updated: 3 June 2025Integrating your Facebook Ads account with Chitchatbot enables you to create and manage sponsored messages directly within the platform. No need to switch between tools—manage everything in one place! Here’s how to integrate your Facebook Ads account: Step 1: Log in to your Chitchatbot account.Step 2: Navigate to Settings → Integrations from the top menu.Step...
How to View Actions Performed in the Inbox on app.chitchatbot.ai
Last Updated: 30 May 2025The Inbox in app.chitchatbot.ai is an invaluable tool for monitoring, managing, and understanding your chatbot’s interactions with users. Whether you’re troubleshooting, optimising workflows, or simply staying updated on user activity, viewing the actions performed within the inbox is essential. This guide will walk you through the steps and share practical tips to help you make...
How to Transfer Conversations to a Human or Bot in app.chitchatbot.ai
Last Updated: 30 May 2025Transferring conversations between bots and human agents is a key feature in app.chitchatbot.ai. It ensures seamless communication, faster resolution of queries, and a better overall experience for your users. Why Transfer Conversations? Transferring conversations can: How to Transfer Conversations to a Human Agent When you transfer a conversation to a human agent: Method 1: From...
How to Send Conversion Events to Facebook Using app.chitchatbot.ai
Last Updated: 30 May 2025Tracking conversions is essential to measure the impact of your Facebook ad campaigns and improve their effectiveness. By sending conversion events to Facebook from app.chitchatbot.ai, you can gain deeper insights into how users interact with your chatbot and optimize your advertising performance. This guide will walk you through the step-by-step process of setting up and...
Segment Your Audience with Tags on app.chitchatbot.ai
Last Updated: 29 May 2025Tags are an essential feature in app.chitchatbot.ai, allowing you to segment, organize, and manage your subscribers efficiently. Whether you’re launching a marketing campaign, offering multiple products or services, or performing subscriber analysis, tags give you the power to personalize and automate interactions at scale. This guide will walk you through how to create, manage, and...
How to Notify Admins on app.chitchatbot.ai
Last Updated: 29 May 2025Admin notifications are an essential feature in app.chitchatbot.ai, helping you stay on top of important events and customer interactions. Whether you’re managing escalations, monitoring chatbot performance, or ensuring prompt responses from your team, this feature ensures the right people are alerted at the right time. This guide will show you how to set up and...
How to Filter Conversations in the Inbox on app.chitchatbot.ai
Last Updated: 29 May 2025Efficiently managing your inbox is essential for delivering fast, personalized, and organized customer support. With app.chitchatbot.ai, the conversation filtering system helps you narrow down chats by various criteria so you can focus on what matters most—whether it’s high-priority tickets, unassigned inquiries, or platform-specific messages. This guide walks you through all the ways you can filter...
How to Use Personas in app.chitchatbot.ai
Last Updated: 29 May 2025Personas allow you to customize your chatbot’s identity by changing its display name and profile image—specifically within Facebook Messenger conversations. This feature helps you deliver more humanized, engaging, and brand-aligned communication to your audience. 💡 What is a Bot Persona? A bot persona is how your Messenger chatbot appears to users during conversations. Each persona...
How to Enable or Disable the Messenger Composer in app.chitchatbot.ai
Last Updated: 29 May 2025The Messenger Composer in app.chitchatbot.ai is the text input box users see during a Messenger conversation. Enabling or disabling this feature gives you more control over how users interact with your chatbot—whether you want free-form messages or a guided, button-only experience. This guide walks you through how to toggle the composer on or off and...
How to Send a Flow from the Inbox in app.chitchatbot.ai
Last Updated: 29 May 2025Sending a flow directly from the Inbox in app.chitchatbot.ai allows you to instantly guide users, resolve issues, and automate responses in real-time. Whether you’re assisting with support, qualifying leads, or re-engaging inactive users, this feature helps you act fast—without switching tabs or losing context. 🛠 Step-by-Step: Send a Flow from the Inbox 🎯 Use Cases...
ChitChatBot System Variables & Account Fields
Last Updated: 28 May 2025Account Fields aka system variables in app.chitchatbot.ai are predefined placeholders that dynamically pull user or conversation-specific data into your chatbot flows. These variables are automatically populated by the platform, helping you personalize interactions and streamline bot functionality. In this guide, you’ll learn: 🔧 What Are System Variables? System variables (also called account fields) are created...
Custom Fields in app.chitchatbot.ai
Last Updated: 13 March 2025Custom fields are a powerful feature in app.chitchatbot.ai that allow you to collect and store specific information from your users during conversations. Whether you’re gathering contact details, preferences, or other relevant data, custom fields help you tailor your chatbot interactions to meet your business needs. This guide will walk you through how to create, manage,...
Allow Your Customers to Find Places Near Them
Last Updated: 13 March 2025Helping your customers locate nearby places, such as stores, restaurants, or gyms, is a powerful way to enhance their experience. With app.chitchatbot.ai, you can easily integrate location-based features into your chatbot, enabling users to find places near them effortlessly. This guide will walk you through the process step by step, with practical insights and tips...
Automatically Reply To Facebook Comments
Last Updated: 13 March 2025Facebook Comments Automation Discover a new way to transform your Facebook page audience into loyal customers. With app.chitchatbot.ai, you can set up your Messenger chatbot to automatically comment on users’ posts and send instant replies to their messages in the inbox whenever they engage with your content. You can configure comment automation for specific posts,...
How to get the JSON code for Click-To Message Adverts on Facebook & Instagram
Last Updated: 18 November 2024Click-To-Message Ads Promoting your products through Click-To-Message Ads can be significantly enhanced by using automation. By using the JSON code, you can automate interactions with potential customers and streamline the process, allowing your bot to handle responses, engage users, and guide them toward making a purchase. This integration ensures a seamless experience for your audience,...
Meta’s Guidelines and Policies for Using Automated Bots
Last Updated: 14 November 2024Responsiveness Policy The responsiveness policy requires that automated bots must quickly engage with all user inputs, including freeform text, quick replies, CTA buttons, and clicks on the persistent menu. The only exception to this rule is the Get Started button (the welcome screen), which does not fall under this requirement. Even if the composer is...
Messenger Lists For Marketing Messages – Recurring Notifications on Messenger
Last Updated: 5 June 2025Messenger Lists enable businesses to send multiple messages to customers who have explicitly opted in—beyond the typical 24-hour messaging window. This feature is ideal for promotional messages and customer engagement, helping businesses nurture relationships and boost sales. With average opt-in rates around 50%, Messenger Lists are designed to drive conversions across your sales funnel. They...
How to setup bot Persistent Menu?
Last Updated: 14 November 2024Navigate to Settings > Channels (Messenger, Instagram) > Persistent Menu Click the “Edit” button on the persistent menu settings, you will get a setup wizard that allows you create a menu – for each button you can link to a flow or external URL. Supported Channels Currently, the persistent menu is supported on Messenger, Instagram,...
How to setup the greeting message?
Last Updated: 14 November 2024The Greeting Message is the first message that audiences see when they visit your Messenger chatbot. Think of it as a headline or a quick, catchy introduction to your bot. Use this feature to convert visitors into subscribers by sharing a brief description of your business. Follow the steps below to set up Greeting Messages...
How to set up Conversation starters?
Last Updated: 14 November 2024Conversation Starters Conversation Starters enable users to initiate a conversation with your business by selecting from a list of frequently asked questions. Instead of seeing the standard “Get Started” button, users will be presented with questions relevant to your business. We recommend using the Conversation Starters feature to encourage interaction and guide users in starting...
How to setup Welcome Message for Messenger
Last Updated: 14 November 2024The Welcome Message is the initial message that a user receives from your Messenger bot. It is sent when the user interacts with the bot for the first time by clicking the ‘Get Started’ button. Please note that the Welcome Message is only supported on the Messenger channel. This is how it looks: Step-By-Step Guide...
Core Messenger Welcome Components
Last Updated: 14 November 2024Messenger Core Welcome Components Once you’ve connected your Facebook page to the ChitChatBot.ai platform, you’re ready to start building your business bot. To get started, there are three key configurations you need to set up for every bot: Greeting Message Welcome Message Conversation Starters These are the initial messages that your audience will see when...