Facebook Messenger
Facebook Messenger
Custom Fields in app.chitchatbot.ai
Last Updated: 13 March 2025Custom fields are a powerful feature in app.chitchatbot.ai that allow you to collect and store specific information from your users during conversations. Whether you’re gathering contact details, preferences, or other relevant data, custom fields help you tailor your chatbot interactions to meet your business needs. This guide will walk you through how to create, manage,...
Allow Your Customers to Find Places Near Them
Last Updated: 13 March 2025Helping your customers locate nearby places, such as stores, restaurants, or gyms, is a powerful way to enhance their experience. With app.chitchatbot.ai, you can easily integrate location-based features into your chatbot, enabling users to find places near them effortlessly. This guide will walk you through the process step by step, with practical insights and tips...
Automatically Reply To Facebook Comments
Last Updated: 13 March 2025Facebook Comments Automation Discover a new way to transform your Facebook page audience into loyal customers. With app.chitchatbot.ai, you can set up your Messenger chatbot to automatically comment on users’ posts and send instant replies to their messages in the inbox whenever they engage with your content. You can configure comment automation for specific posts,...
How to get the JSON code for Click-To Message Adverts on Facebook & Instagram
Last Updated: 18 November 2024Click-To-Message Ads Promoting your products through Click-To-Message Ads can be significantly enhanced by using automation. By using the JSON code, you can automate interactions with potential customers and streamline the process, allowing your bot to handle responses, engage users, and guide them toward making a purchase. This integration ensures a seamless experience for your audience,...
Meta’s Guidelines and Policies for Using Automated Bots
Last Updated: 14 November 2024Responsiveness Policy The responsiveness policy requires that automated bots must quickly engage with all user inputs, including freeform text, quick replies, CTA buttons, and clicks on the persistent menu. The only exception to this rule is the Get Started button (the welcome screen), which does not fall under this requirement. Even if the composer is...
Messenger Lists For Marketing Messages – Recurring Notifications on Messenger
Last Updated: 14 November 2024Messenger Lists (formerly Recurring Notifications) is a feature that allows businesses to send multiple messages to customers who have opted in, even beyond the usual 24-hour messaging window. This includes promotional messages, helping businesses stay connected with their audience over time and fostering customer relationships that can lead to increased sales. With average opt-in rates...
How to setup bot Persistent Menu?
Last Updated: 14 November 2024Navigate to Settings > Channels (Messenger, Instagram) > Persistent Menu Click the “Edit” button on the persistent menu settings, you will get a setup wizard that allows you create a menu – for each button you can link to a flow or external URL. Supported Channels Currently, the persistent menu is supported on Messenger, Instagram,...
How to setup the greeting message?
Last Updated: 14 November 2024The Greeting Message is the first message that audiences see when they visit your Messenger chatbot. Think of it as a headline or a quick, catchy introduction to your bot. Use this feature to convert visitors into subscribers by sharing a brief description of your business. Follow the steps below to set up Greeting Messages...
How to set up Conversation starters?
Last Updated: 14 November 2024Conversation Starters Conversation Starters enable users to initiate a conversation with your business by selecting from a list of frequently asked questions. Instead of seeing the standard “Get Started” button, users will be presented with questions relevant to your business. We recommend using the Conversation Starters feature to encourage interaction and guide users in starting...
How to setup Welcome Message for Messenger
Last Updated: 14 November 2024The Welcome Message is the initial message that a user receives from your Messenger bot. It is sent when the user interacts with the bot for the first time by clicking the ‘Get Started’ button. Please note that the Welcome Message is only supported on the Messenger channel. This is how it looks: Step-By-Step Guide...
Core Messenger Welcome Components
Last Updated: 14 November 2024Messenger Core Welcome Components Once you’ve connected your Facebook page to the ChitChatBot.ai platform, you’re ready to start building your business bot. To get started, there are three key configurations you need to set up for every bot: Greeting Message Welcome Message Conversation Starters These are the initial messages that your audience will see when...