Conversations beat funnels.

The old system forwarded people to a page and hoped they'd figure it out. The new one actually onboards them. It's a no-brainer.

Messenger and Instagram chat marketing increased our sign-up rates by over 300%. Working with Chit Chat has been transformational.

The quiz funnels changed our entire lead acquisition model. We stopped buying quantity and started getting quality — and the AI personalisation meant people actually valued what they received.

The agent answers the vast majority of questions our customers ask — instantly, at any time. Our team now focuses on the conversations that genuinely need a human touch.

The multilingual capability was what made this work for us — our students come from all over the world and they engage so much better in their own language. The cost improvements were significant, but the accessibility improvement mattered just as much.

The assistant genuinely helps people find prints they love. The uplift in both sales and order value came from customers buying with more confidence, not from pressure.

The system filters enquiries so our team focuses entirely on viable cases from the start. First contact speed has become a genuine advantage — we reach prospective clients faster than competitors who still rely on callbacks.

Using social channels as a collection point made the feedback highly accessible — people could engage where they already were. The automated follow-ups were particularly effective at recovering responses we would otherwise have lost.

We chose Chit Chat because of their deep and unique understanding of conversational marketing. It's been a great collaboration.

We created a standalone interactive winter campaign which allows users to directly engage with us. It's been a pleasure working with Chit Chat.

I tried newsletter capture every way I could think of for a year. Comment-to-DM was the only thing that actually moved the number.