AI Chatbots For Ecommerce
Our eCommerce chatbot template makes it easier to showcase products, guide customers through purchases, provide instant support, and so much more.
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Helping thousands of businesses chat smarter
Retail Marketing
Your customers are on social messaging
Retailers need to rethink how they connect and build relationships with customers in today’s mobile-first, messaging-driven world. Our chatbot templates are built for multichannel deployment—use them across Facebook Messenger, SMS, WhatsApp, Instagram, and your website as part of a personalized omnichannel strategy to attract shoppers, drive sales, and boost customer loyalty.
Messenger
Facebook Messenger is widely used across all age groups and remains one of the largest messaging platforms in the world. Its powerful ad targeting capabilities make it an ideal channel for retailers looking to generate leads, drive purchases, and stay top of mind with customers.
Over 400 million people use Instagram Direct Messages every month. Most of these messages come from users early in their buying journey—making Instagram messaging a powerful tool for retailers to engage potential customers, answer product questions, and guide them toward their first purchase.
Retailers can use a WhatsApp bot to deliver personalized, one-on-one customer support at scale. Whether it’s answering product questions, sharing order updates, or helping shoppers find what they need, WhatsApp’s 2+ billion monthly users make it a powerful channel to stay connected with customers.
Website
We support direct integration with eCommerce websites and apps, letting you add a chat widget that answers customer questions, recommends products, captures leads, and syncs seamlessly with your existing CRM and sales tools.
How To Access Your Template
Free Ecommerce Chatbot Template
Get your free eCommerce chatbot template when you sign up at chitchatbot.ai – instantly deploy across Facebook, Instagram, WhatsApp, and your website. Boost efficiency and enhance the customer experience with AI chatbots that qualify leads, recommend products, answer questions, and follow up automatically—saving you time while keeping shoppers engaged and ready to buy.
Popular Use Cases
Retail Chat Marketing Use Cases
People are more likely to buy more, make a purchase, and recommend businesses that offer communication channels that people prefer and use everyday.
Automate Your Retail Business
Upgrade Your Chat Marketing with Our Done-for-You Service
At Chitchatbot.ai, we offer a done-for-you service built for retailers ready to level up their chat automation and sales strategy. While our free templates are perfect for self-starters, businesses seeking advanced, customized solutions can rely on our team to create tailored chatbot experiences. From designing smart shopping flows to integrating with your CRM, qualifying leads, and crafting personalized follow-up strategies—we handle it all. You focus on growing your business, we’ll drive engagement, conversions, and customer loyalty through intelligent automation.
CRM & Pipelines
Custom pipelines and smart CRM integration
Chitchatbot.ai’s CRM pipelines integrate seamlessly with all major messaging channels, giving retailers a powerful way to track leads, manage customer interactions, and automate follow-ups—all in one place. Build rich customer profiles for remarketing using highly segmented, granular data. With built-in pipeline actions in our chatbot flow builder, you can automatically move shoppers through stages like product interest, cart added, purchase completed, or follow-up sent—across Messenger, WhatsApp, Instagram, and more—streamlining your sales process and saving valuable time.
Click-to-Message Adverts
Drive sales with Message Ads
Connect with potential customers instantly using click-to-message ads, and launch high-converting sales and product discovery funnels in minutes with ChitChatBot.ai. Our fully automated platform turns chats into purchases—no manual replies needed. Pair ChitChatBot with your social Ads to lower acquisition costs, boost engagement, and guide shoppers from first click to checkout.
Create AI Agents & AI Assistants
AI powered agents for eCommerce
Chitchatbot.ai’s AI tools take your customer chats to the next level. Use smart prompts, upload your product catalog or FAQ, and trigger actions automatically—all powered by leading AI models like OpenAI, Claude, and Gemini. Create multiple AI assistants to handle product recommendations, pre-sale questions, customer support, and follow-ups—with built-in voice, image, and data analysis support. It’s like having a digital sales team, ready 24/7.
Customer testimonials
What People Are Saying About ChitChatbot.ai
Discover why thousands of brands, creators and businesses rely on ChitChatBot.ai to effortlessly create engaging multi-channel chatbots and conversational marketing campaigns.
Conversational Marketing
Why retailers are investing in AI, messaging automation and chat marketing
Retailers invest heavily in attracting shoppers—and even more in building relationships that drive repeat purchases and long-term loyalty. Chatbots on popular messaging platforms like Messenger, WhatsApp, and Instagram can act as powerful customer engagement tools, helping brands connect with prospects, answer questions, recommend products, and stay top-of-mind throughout the buyer journey.
News, Views & Insights
Our Latest Blog Posts
Our thoughts on real-time marketing, AI development and chatbot industry updates.
I knew I needed to learn how to use AI chatbots to support my clients. Learning ChitChatBot was a whole new ballgame for me! Incredible customer service, this is a level of support that I've never experienced while using today's modern software!
Jenna K Social Media Assistant